What a complete shambles our ticket office is!!

[The Kraken]

I think if you read my post, I have no problem with letting the club know that this needs to be sorted and that the TO have to improve this aspect of the service... that's a given... its the usual suspects - 'The Famous Five' (all called D ick and F anny) who love this sort of thing as it presents the ideal opportunitry to once again blow it out of all proportion... like I said would they come on threads congratualting the TO and club for the 20k ST sales that will have gone through without any possible hitch and have been exemplory?

Of course not; we expect things to go right! We are trying to be leaders in class, of course. :smiley winky thing:

I think its a shame that, typically, a lack of communication (either to the public or amongst staff) lets the ticket office down a bit, and portrays a picture that they're doing a bad job. They're not, of course, but its the stupid, needless stuff like this that give that impression. I think we've had something every year, all minor incidents, but all which add up to paint an unfortunate history of small mistakes. Removing the payment plan with zero notice; changing concessionary ages (OAPs) at the last minute; chaging some disability entitlements without pre-warning; sending out full season tickets instead of half-season tickets for installment plan payers; this student foul-up etc etc. All very small issues, but all so easily fixed with just a little bit of proper communication and planning.

[Frank's cousin]

Of course not; we expect things to go right! We are trying to be leaders in class, of course. :smiley winky thing:

I think its a shame that, typically, a lack of communication (either to the public or amongst staff) lets the ticket office down a bit, and portrays a picture that they're doing a bad job. They're not, of course, but its the stupid, needless stuff like this that give that impression. I think we've had something every year, all minor incidents, but all which add up to paint an unfortunate history of small mistakes. Removing the payment plan with zero notice; changing concessionary ages (OAPs) at the last minute; chaging some disability entitlements without pre-warning; sending out full season tickets instead of half-season tickets for installment plan payers; this student foul-up etc etc. All very small issues, but all so easily fixed with just a little bit of proper communication and planning.

Fair points - but Just trying to add some perspective , which is fair. Mistakes and confusion is not great but these things do happen... for my the mark of good service will be how they now resolve the situation when IF the OP writes in pointing out the issues in a courteous and friendly manner... anything other than a swift and quality resolution would be 'poor service'.

[Redondo Saint]

I didn't say I couldn't afford it

So you are a 'mature-ish' student who is on a free holiday with your girl friend and baby, complaining about the hassles of getting a discounted season ticket that you can afford to pay in full.

FFS!

[Saint_Donovan]

So you are a 'mature-ish' student who is on a free holiday with your girl friend and baby, complaining about the hassles of getting a discounted season ticket that you can afford to pay in full.

FFS!

What has my financial situation got to do with it? if im entitled to discount why shouldnt i use it?

Should elderly people only use their discount if theyre poor?

Stupid reply.

NHS workers get various discounts, its a perk of their job
Serviceman get Various discounts, its a perk of their job.

As a student i get little perks.

what an absolute wa n ker

[Reggie Dunlop]

We have renewed our season tickets and had the pleasure of them arriving Friday morning what joy!
My wife received 2 both in her name and customer number & my sons was fine and mine well that was in my better halfs name how do they manage to get something so simple so wrong?

[Alain Perrin]

Like FC said, mistakes happen - especially with new processes.

I renewed two, no problems.

As for the valid NUS card they have a bit of a problem. The card expires in August for every Student that left this year. Should they be entitled to a concession even though they might have a job?

As someone said. Write / ring / explain = resolve.

[Amesbury Saint]

I have always found the ticket office friendly and helpful.
Some of the rules seem odd but it is not the fault of the person on the front desk.

[theyin]

Crikey even if a student wasn't going to be a student half way through the season, would it really kill SFC to let them continue with a concession as said student gets on their feet by way of goodwill and in hope of continued loyalty?

In this case though, as per usual it's simply a case of employees disseminating the wrong information. You get the same unknowledgeable donkeys every time you deal with a call centre

[sammysaint]

Crikey even if a student wasn't going to be a student half way through the season, would it really kill SFC to let them continue with a concession as said student gets on their feet by way of goodwill and in hope of continued loyalty?

In this case though, as per usual it's simply a case of employees disseminating the wrong information. You get the same unknowledgeable donkeys every time you deal with a call centre

Not all call centres are like this, i for one work with investment banking placing at least 40-50 trades a day and work my arse off mon-fri every week, i can assure you i dont **** up often if i do i would have some very annoyed clients ringing me back complaining and i would lose my job, everyone will make a mistake now and then its human error, i understand more call centres make more mistakes then others but to diss all of them is a pathetic thing to do.

Back to the thread, i am getting my ST next week so hopefully all these mini hiccups have been sorted now

COYR.

[Dr Octopus]

This is discraceful,

How on earth can a student afford a season ticket as well as a holiday.

[wild-saint]

surely if a student can afford up to £9000 per year for uni fees then they can afford £600 fo a season ticket?

[Tokyo-Saint]

surely if a student can afford up to £9000 per year for uni fees then they can afford £600 fo a season ticket?

Stick it on the slate.

[derry]

The TO is inflexible and is not as customer service oriented as it was with David Luker, who often used common sense and often went out of his way to resolve issues.

[solentstars]

The TO is inflexible and is not as customer service oriented as it was with David Luker, who often used common sense and often went out of his way to resolve issues.

Agree and its not been the same since he went.

Sent from my HTC Desire using Tapatalk 2

[tpbury]

No, I am not going to comment on grammar and spelling exhibited by students on this thread.

[Redondo Saint]

What has my financial situation got to do with it? if im entitled to discount why shouldnt i use it?

Should elderly people only use their discount if theyre poor?

Stupid reply.

NHS workers get various discounts, its a perk of their job
Serviceman get Various discounts, its a perk of their job.

As a student i get little perks.

what an absolute wa n ker

Sensitive student aren't you!

[Window Cleaner]

This is discraceful,

How on earth can a student afford a season ticket as well as a holiday.

I don't think I had one single holiday when I was an undergraduate, down the Labour Exchange and Manpower the day after the last exam every time, Jeez if I'd have had holidays I'd have run out out of beer money in Fresher's Week.

[Verbal]

I don't think I had one single holiday when I was an undergraduate, down the Labour Exchange and Manpower the day after the last exam every time, Jeez if I'd have had holidays I'd have run out out of beer money in Fresher's Week.

This thread is getting more and more like a certain Monty Python sketch (with some dimwitted Californian trolling thrown in).

[Window Cleaner]

This thread is getting more and more like a certain Monty Python sketch (with some dimwitted Californian trolling thrown in).

Is this not the right place for an arguement then ?

[Verbal]

Is this not the right place for an arguement then ?

I think you missed my... Oh never mind.

[Lord Duckhunter]

What has my financial situation got to do with it? if im entitled to discount why shouldnt i use it?

Should elderly people only use their discount if theyre poor?

Stupid reply.

NHS workers get various discounts, its a perk of their job
Serviceman get Various discounts, its a perk of their job.

As a student i get little perks.

what an absolute wa n ker

I cant see why elderly people should automatically get a discount. Does Alan Sugar get a discount at Spurs and if so, surely he shouldn't. I know a few oldies who have season tickets, and they are considerably better off than most supporters.

I'm pretty sure the various discounts offered as "perks" of the job, increase the price for the rest of us.

[Bucks Saint]

just a quick word to PRAISE the ticket office. My sister had a season ticket last year but died of cancer sadly (mid 40s). I asked if I could renew her seat. I was not 100% hopeful but thought it was worth asking. The ticket office at St Marys came back very quickly. Of course they wanted some evidence of what had happened, my relationship to her etc - fair enough. A copy of the death certificate was handed over at 3pm today, by 4pm they had updated all the customer and seating systems (old and new), linked the two previous customer numbers, taken my payment and I am the proud owner of my sister's seat.

Well done Saints, very friendly and efficient and frankly they did not have to agree at all. Thanks to them and to my sister. COYR

[paris]

I've always found them to be quite efficient myself....

[St.JonB]

I have to prove the age of my under 11 son yet again, even though I supplied his birth certificate last season (which they took a copy of). I know they have a lot of customers to deal with, but their service is shoddy.

[notnowcato]

What has my financial situation got to do with it? if im entitled to discount why shouldnt i use it?

Should elderly people only use their discount if theyre poor?

Stupid reply.

NHS workers get various discounts, its a perk of their job
Serviceman get Various discounts, its a perk of their job.

As a student i get little perks.

what an absolute wa n ker

Oh dear...

Perks for being a student? You want ****ing "PERKS" for being a ****ing student??!! Concessions, fair enough but ****ING PERKS!!?? Are you taking the ****ING PISH??!!

You my friend are the adjective in your final sentence.

[notnowcato]

just a quick word to PRAISE the ticket office. My sister had a season ticket last year but died of cancer sadly (mid 40s). I asked if I could renew her seat. I was not 100% hopeful but thought it was worth asking. The ticket office at St Marys came back very quickly. Of course they wanted some evidence of what had happened, my relationship to her etc - fair enough. A copy of the death certificate was handed over at 3pm today, by 4pm they had updated all the customer and seating systems (old and new), linked the two previous customer numbers, taken my payment and I am the proud owner of my sister's seat.

Well done Saints, very friendly and efficient and frankly they did not have to agree at all. Thanks to them and to my sister. COYR

Whoa.. less of the good news and praise for the complete shambles of a ticket office.

Sorry to hear of your loss, way too young too but thanks for posting.

[The Kraken]

just a quick word to PRAISE the ticket office. My sister had a season ticket last year but died of cancer sadly (mid 40s). I asked if I could renew her seat. I was not 100% hopeful but thought it was worth asking. The ticket office at St Marys came back very quickly. Of course they wanted some evidence of what had happened, my relationship to her etc - fair enough. A copy of the death certificate was handed over at 3pm today, by 4pm they had updated all the customer and seating systems (old and new), linked the two previous customer numbers, taken my payment and I am the proud owner of my sister's seat.

Well done Saints, very friendly and efficient and frankly they did not have to agree at all. Thanks to them and to my sister. COYR

I didn't comment at the time you were considering trying this, as I didn't want my comment to come across as insensitive. But to be honest I really thought you wouldn't have any chance. Much credit to the club for allowing it; and I hope you enjoy the seat with a lasting memory of your sister.

[sandwichsaint]

Oh dear...

Perks for being a student? You want ****ing "PERKS" for being a ****ing student??!! Concessions, fair enough but ****ING PERKS!!?? Are you taking the ****ING PISH??!!

You my friend are the adjective in your final sentence.

I thought it was a noun?

How come I can manage this without going to Uni but you can't?

[hypochondriac]

Oh dear...

Perks for being a student? You want ****ing "PERKS" for being a ****ing student??!! Concessions, fair enough but ****ING PERKS!!?? Are you taking the ****ING PISH??!!

You my friend are the adjective in your final sentence.

Well you could argue that a concession is a perk of being a student. You know exactly what he meant, he isn't asking for anything other than what he is entitled to as a student. I mean if he was asking for something that he wasn't entitled to then fair enough but he isn't...

[locksheathsaint101]

I'm sure it says in the new "instructions" booklet you get with this years season ticket how conessions work at the gate anyway. When you scan your card, if your season ticket is adult the system light goes green and you can go straight through to the ground. If your season ticket is a concession the light goes green and amber meaning you are a concession and you would need to prove to the ticket person at the gate before they let you go straight through... for example showing your student card if you're a student. So regardless if they have checked you as a legitimate student you'll still have to show your student card at the gate for games.... so it's pointless them checking you when you buy your ticket...?

[Saint_Donovan]

Oh dear...

Perks for being a student? You want ****ing "PERKS" for being a ****ing student??!! Concessions, fair enough but ****ING PERKS!!?? Are you taking the ****ING PISH??!!

You my friend are the adjective in your final sentence.

If a concession isn't a "perk" what is it?

On becoming a student I wasn't expecting the discounts that a NUS card holder brings, this is what is known as a "perk"

****ing mong

[Ziggy]

I have always found the ticket office friendly and helpful.
Some of the rules seem odd but it is not the fault of the person on the front desk.

Absolutely agree. I had great service when renewing and changing seats. I had to fax a copy of my son's passport but it all worked fine.

[Ziggy]

What has my financial situation got to do with it? if im entitled to discount why shouldnt i use it?

Should elderly people only use their discount if theyre poor?


Stupid reply.

NHS workers get various discounts, its a perk of their job
Serviceman get Various discounts, its a perk of their job.

As a student i get little perks.

what an absolute wa n ker

What discounts do NHS workers get?

[PhilippineSaint]

What discounts do NHS workers get?

Guaranteed Healthcare whilst there on the job.

[Window Cleaner]

I thought it was a noun?

How come I can manage this without going to Uni but you can't?

To be fair to him , absolute is an adjective.However can one actually be an adjective ? I suppose you could be described as dubious or shady but absolute ??

[Ziggy]

Guaranteed Healthcare whilst there on the job.

Whilst where on the job?

[PhilippineSaint]

To be fair to him , absolute is an adjective.However can one actually be an adjective ? I suppose you could be described as dubious or shady but absolute ??

Depends how much vodka is in the system I suppose

[Mowgli]

I'm sure it says in the new "instructions" booklet you get with this years season ticket how conessions work at the gate anyway. When you scan your card, if your season ticket is adult the system light goes green and you can go straight through to the ground. If your season ticket is a concession the light goes green and amber meaning you are a concession and you would need to prove to the ticket person at the gate before they let you go straight through... for example showing your student card if you're a student. So regardless if they have checked you as a legitimate student you'll still have to show your student card at the gate for games.... so it's pointless them checking you when you buy your ticket...?

You will only have to prove the concession status if challenged. If it obvious you are a child or a pensioner, you will go straight through. Only red lights will need assistance.

[JustMike]

I'm a student and I'm a NUS card holder which entitles me to concession prices for my season ticket (it saves me about £95)

Last season I had no problems whatsoever, I had to renew my ticket face to face obviously because I had to show my card, this season has been a different kettle of fish!!

I popped down the ticket office Friday and told the young girl that I would like to renew my ticket to which she replied "sorry sir our system has you down as a full paying adult" I showed her last seasons season ticket which clearly had me as a student and I also produced my NUS card as proof as my student status, to which she replied "no we don't accept those" I told her that she should probably ask someone senior for clarification, she popped around the back for a minute and came back telling me that because my NUS card expires during the season it couldn't be used and that I would have to produced NEXT YEARS NUS card to get my ticket, I tried to explain that ALL NUS cards expire in August and get renewed in September so that means they would have had to decline every NUS card holder??

At this point I was getting alittle red faced so I decided to walk away and try the next day, when I got home I thought I'd phone the club for clarification on the subject and was told by a more helpful chap that said if I could get the college to send them an email saying that I will be a student coming into the new academic year then that will be fine as proof, this was easy enough sort and after afew phone calls all was sorted and I had purchased my 2012/13 season ticket!!!! Brilliant right?

Nope..

Nothing is that easy with our beloved football club, and please remember that I jumped through all their hoops and done everything they asked of me regards of how mindless I thought their requests were.

About an hour ago I received this email -
Hi Shaun,

I’m afraid we cannot accept emails from tutors as proof of continuation of your studies.

We would need to receive a copy of your enrolment letter or an official College document confirming your continuation on your course.

Kind Regards,

Awesome!!! And to top it off I go on holiday tomorrow so I have no time to sort anything, but as they've already taken my money shall I just ignore this email??!

would they not have taken your campus card in addition to the NUS card? Campus cards usually have the end date of study on it

[prideofthesouth]

Just got my student ticket with no problem, showed my Solent campus card and that was enough proof.