windows was unable to find a certificate to log you on to the network

[SO16_Saint]

My folks have this error: windows was unable to find a certificate to log you on to the network

They have recently gone from virgin to.sky for wireless.

I can connect to the network in phone etc, but can't get the wireless to work on their laptop.

It connects wired.

Tried to do SP update, and googled it, but none of the answers helped. Sky customer services dept were worse than useless too.

Anyone able to help??

[twopintsnilnil]

Be good to know what you already tried. You dealt with all the 802.1x stuff I guess?

Sent from my GT-I9100 using Tapatalk 2

[SO16_Saint]

Be good to know what you already tried. You dealt with all the 802.1x stuff I guess?

Sent from my GT-I9100 using Tapatalk 2

I went into the advanced tab under wireless connections, and there should be a box that I can in-tick (according to google vid).

802.1x - I know what you mean, but what settings / changes do you mean?

The sky guy said it was a pc problem, but that he didn't know how to fix it and to google it!

[colehillsaint]

Just had that with my nippers Sony laptop. Got the IT our business uses to sort it out. He said it probably originates from a glitch in a windows update. He restored factory settings and the laptop is ok but it has caused lost data etc I think.

[SO16_Saint]

May just tell them to go to carphone warehouse and get geek squad and take it in there...

[badgerx16]

What make of router is it ?