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Paid Subscriptions - double payments or other problems


stevegrant
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If anyone has had any problems with their subscriptions being taken twice or any other subs-related problems, please email me at subscriptions@saintsweb.co.uk

 

What has happened in the vast majority of cases is that a year ago (or more), a subscription was created with a recurring payment, and either the user has forgotten it was set up as a recurring payment or the automatic renewal failed the first time (card expired, etc), and as a result has then set up a second payment. Then, as the card details are all valid, the original subscription has automatically renewed.

 

Within PayPal, you can check the recurring payments you have set up by going to Profile -> My Money -> My pre-approved Payments

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