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Xbox One headset/mic help

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Old git here. Last computer game I played was on a ZX Spectrum. My son has an Xbox One and can't get the headset to work. Ive tried but am sadly no use to him. I don't think there's anything wrong with the hardware, as it does register a quick beep in the headset when you press the mute button. It must be something simple, but it's beyond me. Anyone got any suggestions?]

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