We threw away more points from winning positions then any other team in the Premier League last season. We are fragile mentally and have been for a while. We lack the toughness to get the job done on many occasions, thats why we need a personnel change. Bottlers - Stephens, Cedric, Vestegaard, Romeu, Hoedt, Yoshida etc... Too many players that wilt under pressure and make mistakes. Hope this cleared it up for you.