I am well ****ed off with the club at the moment. The way they have treated me has left a very bitter taste in the mouth, seeing as I have been a season ticket holder for 25 years.
First of all, when I applied for 6 Wembley tickets (we have 3 season tickets), I requested seats behind the goal and half way up. After checking my credit card bill online, I noticed that an incorrect amount had been debited. I phoned up and was told that instead of the tickets I had requested, I had been allocated tickets in the first row on the side of the pitch! Complete opposite of what I had asked for. Now, I can hear you all saying "when did you get your application in?". I went down to St Marys at 9am the day they went on sale to season ticket holders, and hand delivered my application. This did not seem to bother the ticket office, as they said they had received applications the previous week which would have been processed first. I thought the whole idea of a ticket sales window was that you could only buy tickets when they went on sale? Nobody from the club ever mentioned any kind of pre-order! Anyway, got it sorted in the end.
I thought everything was fine, until I checked my credit card statement yesterday and found a £37 credit from the club. Obviously confused by this, I called the club to find out what it was for. Imagine my shock when I was informed that one of my six tickets had been cancelled by the club and refunded to me!!!! I could be offered no explanation for this, and was told that it had been authorised by the sales manager. Crazy! What the hell was he doing cancelling one of my tickets? Anyway, the ticket office girl re-debited my card and apologised!
What a bloody balls up!