OVER THE HILL Posted 27 October, 2011 Posted 27 October, 2011 My sister-in-laws laptop has stopped working and some help would be appreciated.It is out of warrenty but has had very little use. The fan runs and the screen backlight comes on but no cursor or any other activity on the screen.I have tried it without the battery-on mains supply only-but no difference. I have tried booting it from the disc but I assume from my searchs on the internet it may be the motherboard that is faulty.
Liquidshokk Posted 27 October, 2011 Posted 27 October, 2011 Have you tried booting into safe mode? Depending on your bios push either F8 or f11 repeatedly as its booting until you get the option. You may find that at least gets you in so you can alter startup options
OVER THE HILL Posted 27 October, 2011 Author Posted 27 October, 2011 Sadly that didn't work,still no cursor or any sign of it booting up.
trousers Posted 27 October, 2011 Posted 27 October, 2011 Create a free recovery disk with a different operating system on it and boot up using that - I used Kaspersky last time I needed to do something similar. That should rule out (or in) a problem with Windows at least
Liquidshokk Posted 27 October, 2011 Posted 27 October, 2011 Sadly that didn't work,still no cursor or any sign of it booting up. Did you actually get to select safe mode? Does sound like lights are on but no one home so could be motherboard
OVER THE HILL Posted 27 October, 2011 Author Posted 27 October, 2011 Thanks for the suggestions but I am unable to get to safe mode. I've also tried taking out the memory cards and replacing one at a time but still no joy. Looks like the MB may have some sort of manufacturing fault.As I said this laptop has had hardly any use from new .
trousers Posted 28 October, 2011 Posted 28 October, 2011 Just a thought, could it be something 'daft' like the screen has stopped working? Maybe boot it up when connected to an external monitor. Clutching at straws I know....
OVER THE HILL Posted 28 October, 2011 Author Posted 28 October, 2011 I can't get into the Bios setup screen and I am sure the screen is working,you can see the blue backlight when it is powered up.
Jonnyboy Posted 28 October, 2011 Posted 28 October, 2011 You get a reasonable price on ebay for faulty laptops
saint_stevo Posted 30 October, 2011 Posted 30 October, 2011 Smash F12 on startup, should take you into Dell Diagnostics Failing that, happy to take a look....PM me if reqd
OVER THE HILL Posted 30 October, 2011 Author Posted 30 October, 2011 Does sound like lights are on but no one home so could be motherboard Thanks for the offer. I tried F12 but it does nothing.
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