Football programmes need three types of personalities to work IMO. They need a decent presenter type (always liked lineker), a humorous type and a couple of pundits who actually know what they are talking about. Zola was a pretty decent pundit for the game last night and claridge was another half decent choice for our derby game earlier in the season.
Chiles is useless because he isn't a good 'face' for football on itv, he is extremely unfunny and he never adds anything of value to a football conversation.