Many thanks to all. I thought they were on dodgy ground so I'm going to appeal to the shop owners better nature. Unfortunately mother is on the cusp of dementia and despite prior warnings from the family she insists on paying cash for everything and in full. Despite this being a salutory lesson I doubt it's one she will learn from. I'm hoping the owner will offer a solution but won't be too surprised if he doesn't.
Eldery parents bought a suite of furniture, paying in full !!!! prior to delivery. Suite won't/can't be made to access the living room. Parents want a full refund but owner of the shop is claiming no obligation to refund them.
Have claimed the suite is not "fit for purpose" but owner refutes this contending it's about access not product fitness.
Anyone have any sensible legal advice to offer to get a full refund?