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What are queues like?


NickG
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Not got long but if queues not too bad thinking of popping down to get my tickets - anyone been down in last little while?

 

 

Also - do I get one free ticket for Ajax - or have to buy one to get free one?

 

Cheers.

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You get 1 free Ajax ticket per season ticket. Basically so if you've brought a ST then you can go to the Ajax game for free.

 

I got two ST and thus got 2 free Ajax tickets (1 adult, 1 child).. also brought an additional ticket so my only outlay for 3 tickets was 10 quid.

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Was down there at 9.15... all 12 windows open, no more than 10 min wait to get served although you may need to show a little patience at the window as there are a lot of new staff there learning their trade.

 

ps One free Ajax ticket per season ticket.... i got three!!

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Was down there at 9.15... all 12 windows open, no more than 10 min wait to get served although you may need to show a little patience at the window as there are a lot of new staff there learning their trade.

 

ps One free Ajax ticket per season ticket.... i got three!!

 

Thanks, will go there now.

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From David Luker in response to problems with the online system:

If it helps anyone, I just tried the phone line and got answered immediately. No queue. I dialed the 0800 number as normal

 

We also (currently) have 11 windows open at St Marys. From Monday this will be 12 windows (this may reduce by a few from 12-2), maybe up to 15.

 

Not as high-tech as online granted, but personal callers will be able to walk away with their season ticket and their Ajax ticket. We are open from 9.30am until 4pm tomorrow as well (as the normal Monday to Friday 9-5). I would highly recommend this for anyone who can get to us, and it will save waiting for the ticket(s) to arrive.

 

In the modern-age, we shouldn’t (and don’t) expect supporters to have to make a personal visit – but with such a small time window available to all of us (buying and selling), this may be the best option. I fully appreciate that we should have a fully bullet-proof operational online system, and any issue is unacceptable. We will do our best to get this right today. I am relatively happy with the operation we have been able to mount in 24 hours, but I am very frustrated too (and I know not as frustrated as you)

 

David

 

David Luker

 

Head of Supporter Services

 

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