Johnny Shearer Posted 25 September, 2008 Share Posted 25 September, 2008 The old man bought a plasma telly about 2 and half years ago. The salesman said it was HD ready. However I did query this with the old man, so he went back and checked. Again the salesman said it has progressive scanning so it is completely HD ready. However I've recently checked the back and there seems to be no HDMI slots and suspect that the TV is indeed not HD compatible. Have checked online two and it seems that the model number is the same except for one a couple of letter in the serial, differentiating between the normal and HD versions. I was wondering what actions he could take (as the old man is going to JL this weekend to see what they say) and whether people have had similar problems? Link to comment Share on other sites More sharing options...
Baj Posted 25 September, 2008 Share Posted 25 September, 2008 Hmm, well it probably would have had an HDMI socket, or if not (at last resort) at least a component or DVI. So having now HDMI isnt a guarentee its not HD. What's the model number? Link to comment Share on other sites More sharing options...
Johnny Shearer Posted 25 September, 2008 Author Share Posted 25 September, 2008 Its a Pansonic TH42PE30. The other models were TH42PZ/PX Its got a Component socket but form what I've read online it helps with upscaling to a 720 progressive scan (thats my understanding - a little confusing though and not sure if its right!). Thanks Link to comment Share on other sites More sharing options...
Baj Posted 25 September, 2008 Share Posted 25 September, 2008 Well its a really odd resolution (by which you usually tell if its "HD" or not) The number usually checked is the number of vertical pixels, most are 1080 or 720... yours is 480, which by comparison is the highest res on a wii (i think). Whether you could class this as "hd" or not is debatable, but according to this link http://www.hdtvinfoport.com/HDTV-Resolution.html the TV is very much "SD" and not "HD" (where S is Standard) Digital TV - SDTV: * 480i - 704x480 interlaced * 480p - 704x480 progressive Digital-HDTV: * 720p - 1280x720 progressive * 1080i - 1920x1080 interlaced * 1080p - 1920x1080 progressive Link to comment Share on other sites More sharing options...
Johnny Shearer Posted 25 September, 2008 Author Share Posted 25 September, 2008 Hmm interesting. I shall let the old man know. He bought it on the premise that it was fully HD compatible, so I think he will kick up a fuss when he goes to JL. Link to comment Share on other sites More sharing options...
Guest Dark Sotonic Mills Posted 25 September, 2008 Share Posted 25 September, 2008 I don't think he has a hope in hell of doing anything, though. Two and a half years is way too long a time to complain. The company will just say that he has had more than enough time to check and he has therefore affirmed the contract. Link to comment Share on other sites More sharing options...
OLYMPIC Posted 25 September, 2008 Share Posted 25 September, 2008 Although John Lewis give 5 year warranties i believe, and they tend not to like people kicking up fuss in store so they just change the set.In the past i have had customers getting set's replaced by them miles out of warranty,though this because of faults and not lack of research on the product. Link to comment Share on other sites More sharing options...
Johnny Shearer Posted 25 September, 2008 Author Share Posted 25 September, 2008 I don't think he has a hope in hell of doing anything, though. Two and a half years is way too long a time to complain. The company will just say that he has had more than enough time to check and he has therefore affirmed the contract. Although John Lewis give 5 year warranties i believe, and they tend not to like people kicking up fuss in store so they just change the set.In the past i have had customers getting set's replaced by them miles out of warranty,though this because of faults and not lack of research on the product. Yes it is a long time to complain but my point was that the salesman lied in order to sell the set. He paid £2.5k for the TV and stand with the intention that it would be 'future-proof' for HD when it kicked in properly. As a knock-on result Sky HD is useless for us and so is Blu-Ray etc due to the telly. He would have been happy to pay a bit more for a HD set but the salesman confirmed it was HD on the second instence the old man went back to voice his concerns. Hopefully JL will come to some compromise, ah well. Will see how it goes. Link to comment Share on other sites More sharing options...
red&white4life Posted 25 September, 2008 Share Posted 25 September, 2008 A product must be "fit for purpose", this tv isn't, i believe it's called the consumer goods act. Col. Link to comment Share on other sites More sharing options...
OLYMPIC Posted 25 September, 2008 Share Posted 25 September, 2008 I think it would only not be fit for purpose if he had it in writing that it would be future ready/hd ready. Link to comment Share on other sites More sharing options...
Johnny Shearer Posted 25 September, 2008 Author Share Posted 25 September, 2008 I think it would only not be fit for purpose if he had it in writing that it would be future ready/hd ready. Thats the crux of the matter. It'll be my father's word against the salesman who not even be there anymore. Its worth a try though. Link to comment Share on other sites More sharing options...
Scudamore Posted 25 September, 2008 Share Posted 25 September, 2008 Well if your anything like my old man you whip out your old Tyrell & Green store card and give it the big un about being a loyal customer and they will crumble...they're good like that... Link to comment Share on other sites More sharing options...
Johnny Shearer Posted 25 September, 2008 Author Share Posted 25 September, 2008 Tyrell & Green card?! I think the old man still has one from Plumbers! Link to comment Share on other sites More sharing options...
saintwarwick Posted 25 September, 2008 Share Posted 25 September, 2008 Thats the crux of the matter. It'll be my father's word against the salesman who not even be there anymore. Its worth a try though. Have you checked the receipt to see what he has been sold? If the wording shows it to be HD ready then he has been sold duff products. Link to comment Share on other sites More sharing options...
red&white4life Posted 25 September, 2008 Share Posted 25 September, 2008 Have you checked the receipt to see what he has been sold? If the wording shows it to be HD ready then he has been sold duff products. Good shout, if he still has it, which if he's anything like my father in law he will still have every receipt from every major purchase since 1954. Col. Link to comment Share on other sites More sharing options...
Johnny Shearer Posted 25 September, 2008 Author Share Posted 25 September, 2008 He's got the receipt. Will check it shortly but have a feeling its just got the model of the telly. Link to comment Share on other sites More sharing options...
St Landrew Posted 25 September, 2008 Share Posted 25 September, 2008 The number of times technology has been sold on the back of a promise of it being compatible with services or popularity far into the future is legion. There are 1000's of different TVs, radios, videos, you name it, that have fallen short, partially due to another format gaining precedence. Never, ever buy on the promise of a technology that may well still be years away, or will never fully catch on. Let other people pay the massive money and make the mistakes, and you learn from them. HD-DVD anyone..? BTW, hope you get some satisfaction against a miss-selling of the product. You'll be one of very few who will. Link to comment Share on other sites More sharing options...
Calvin Posted 25 September, 2008 Share Posted 25 September, 2008 No action. Your old man should have had a closer look at the tv itself. and you've left it far too late to complain. You know what salespeople are like Link to comment Share on other sites More sharing options...
Corporate Ho Posted 26 September, 2008 Share Posted 26 September, 2008 I can tell you exactly what happened and what the problem is as I used to work in the industry. The problem is that the standard by which HD is measured has changed since the TV was bought. When the first "HD Ready" TVs came out the resolution was lower than it is now ( it's now 1080p). This meant that the TV your father has was HD ready at the time of purchase but since the standard has changed it no longer applies. Most electronics companies now sticker TVs as "Full HD Ready" or HD 1080. Baj is also right about the lack of HDMI sockets. It was usually a component input on early TVs. If you really kick up a fuss you might get a refund/ exchange but given that you've left it for two years it's probably too late. Companies are much less reluctant to excahnge stuff now given the state of the economy and JLs profits are way down so they'll be much tighter on this sort of thing. Guarantee means nothing as there's no fault with the set. Link to comment Share on other sites More sharing options...
Johnny Shearer Posted 26 September, 2008 Author Share Posted 26 September, 2008 Cheers people. Just thought I'd get a few thoughts. What Corp Ho. says seems in line with what I've read online too. Some manufacturers were keen to crack on ahead with 'HD' TVs even though the specs hadnt been defined initially. Calvin - I did check the TV when he first bought it as I was concerned myself about it not being HD ready. As I mentioned before, the old man went back stating my concerns but the salesman said there was no need to change/upgrade it at all. Link to comment Share on other sites More sharing options...
Scummer Posted 26 September, 2008 Share Posted 26 September, 2008 Cheers people. Just thought I'd get a few thoughts. What Corp Ho. says seems in line with what I've read online too. Some manufacturers were keen to crack on ahead with 'HD' TVs even though the specs hadnt been defined initially. That's true, it has developed over time. However I don't remember it ever being as low as 480, 720p was the lowest resolution for 'HD Ready' I think. Link to comment Share on other sites More sharing options...
Danny Posted 26 September, 2008 Share Posted 26 September, 2008 A product must be "fit for purpose", this tv isn't, i believe it's called the consumer goods act. Col. Almost! It's the Sale of Goods Act, as far as I can remember. Link to comment Share on other sites More sharing options...
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