Baj

btf. they wont cut slack because they believe that the 1.3p a day they pay entitles them to corporate levels of customer service. We are doing our best, it may not be good enough for them, and for that I apologise.

Christ sake. We downloaded it wednesday, installed and me and granty tested it, it worked. I removed it, we made an announcement we would be trying it. Saturday morning I skinned it, changed some settings, reuploaded it and announced on the forum That is the exact timeline of things, sir.

It failed under load, it was tested wednesday, it worked fine. It was placed live today. Again, I stayed around all game to monitor it. As its a flash chat module, there's no other way of testing it than with users in real time.

None, it was implemented at midday and I gave up my entire saturday to monitor it.

This was the first time we tried the chat module. It failed. I am not the spokesman for saintsweb. As for "no in game matchday chat", as i said, this was the first time we tried it, if we dont try it, we dont know its going to work or not, do we. Ill say again, once we removed the chat module and restarted the webserver, it returned to normal. Their were NO performance issues after (i think roughtly) 4:25 today, if there was then it was your connection and not the server. All errors experienced were before this time, including database errors. No one had a database error after 4:25

Up until 4:25 the chat module was causing performance issues, as soon as it was deleted and i restarted the web and database server, performance was back to normal, just read the matchday thread for comments

The bloody chat module

Investigation shows the issue may not have been with the chatroom, or at least there are things i can do to optimise it...

I completely appreciate people grievances, really I do, I would feel exactly the same if it was someone elses site I had paid money to access (albeit only £5), (actually, we ALL pay the £5, even me and granty). The fact is, we CANNOT give solutions quickly. We have moved server twice to find our ideal environment, and the money generated does not come close to the type of server required to handle to load that is experienced on match day. There are many solutions, but as Ive alluded to above, we can only try 1 a week!, and if its a quite matchday, we dont even know if our changes HAVE made a difference. I'm not looking for a pat on the back or a sob story, but me and granty do not draw ANY money from the subscriptions, and I have basically trashed my entire saturday so I could sit on this server and watch what it does. Yes, my experiences today will help to shape the server further, but we can't give a perfect solution instantly. rant over.

RobM, I completely disagree on you assertion of no difference. Prior to saintsweb, the server would completely shut down, EVERY game, and require multiple reboots just to view *something*. As far as I am aware, yes at the moment it gets slow, but today it was fine, in fact, the server has only crashed ONCE this season. It's funny how quickly people forget how bad things were. We are trying lots of different things to increase performance, but the fact of the matter is we have to wait for match day to come around before we can test new config settings / improvements, but people want solutions now now NOW

All post match reaction here please

All over

Cameron Jerome off injured.

We may have to

No he didnt, I had access to the stats then and now. The user levels were the same but the number of anonymous users lurking in order to track the match was entirely less.

Keith didnt have matchday threads that were used in the sameway ours are, not even close.

I dont think a chat room will be the solution, it will still rely on server resources, and with slightly less than the greatest of respect, the amount of users you get on match day is a drop in the ocean compared to our server.

Ill warn you all now, it wont stay this quick. Im going to hang around for the rest of the game on the server and firefight any issues as they occur. Dont worry, we have plenty other options for server improvement and getting assistance.

please now use http://www.saintsweb.co.uk/forum/showthread.php?t=11029 for match updates

Im really REALLY ****ing REALLY ****ing ****ed off. We paid some professionals decent money to sort this for us, and they failed.

and now restarted database server

right, have restarted the webserver

Database error wont happen now, the Chatroom was ****ting on the system resources. And the error of not being able to access the chatroom was not set by us, but by those that wrote it, and we will be asking for a refund from them and reinvesting the money elsewhere.

Have removed the chat room. It affectively used up more system resources than hitting F5 on here!

Chatroom that slow huh?