Club Stealing Credits

[Saint In Cornwall]

WTAF is this sick joke that you lose your accumulated credit this season as of 31/7/25.

I have just listed my seat for arsenal as I cannot go and then cannot use the credit as I have already bought my season ticket.

i do not want a membership or any extra seats.

Thieves

[Green]

In this case it pays not to pay too early then. 
 

Would like to think the club would be more generous in this scenario.

[miserableoldgit]

Aren't there other things that you can use your credit on......Cup Games for example? 

• Ticket Exchange for sold out fixtures, resell and earn credit. Use credit on all football ticketed products including away travel and Hospitality

Edited 13 May, 2025 by miserableoldgit

[Saint86]

1 hour ago, Saint In Cornwall said:

WTAF is this sick joke that you lose your accumulated credit this season as of 31/7/25.

I have just listed my seat for arsenal as I cannot go and then cannot use the credit as I have already bought my season ticket.

i do not want a membership or any extra seats.

Thieves

Surely they should refund you the credited amount off the season ticket. Can you refund the season ticket and renew it again with the credit discount included?

[Tamesaint]

19 hours ago, Saint In Cornwall said:

WTAF is this sick joke that you lose your accumulated credit this season as of 31/7/25.

I have just listed my seat for arsenal as I cannot go and then cannot use the credit as I have already bought my season ticket.

i do not want a membership or any extra seats.

 

. 

 

Edited 14 May, 2025 by Tamesaint

[Tamesaint]

14 hours ago, Tamesaint said:

I have exactly the same issue. It is robbery. 

They encourage you to renew early but then shaft you if you do. 

l

[Saint In Cornwall]

It is extra galling that people who have renewed and elected to pay in instalments can reclaim the credit(s) by completing a form.

No such facility exists for people who paid outright.

[Graffito]

It’s your credit so it’s up to them to find a way to get it to you. Assume you’ve spoken with the ticket office? I have to say I’ve generally found them quite helpful when I’ve spoken with them. 

[Saint In Cornwall]

Yes have spoken with the ticket office.

They confirmed as above.

only those who have paid the 5% for the instalment plan can get a retrospective credit by completing the form.

Not a good look

Edited 14 May, 2025 by Saint In Cornwall

[ant]

21 hours ago, miserableoldgit said:

Aren't there other things that you can use your credit on......Cup Games for example? 

• Ticket Exchange for sold out fixtures, resell and earn credit. Use credit on all football ticketed products including away travel and Hospitality

How would you do that, given the credit expires before the next cup game?

By the by, does anybody even know how you check what credit you have? I resold at least one game this season, but I'm scrolling through every page in the Account section and I'll be damned if I can see it anywhere.

[miserableoldgit]

" Use credit on all football ticketed products including away travel and Hospitality" Taken from website so I would assume would have some legal clout?

As far as checking your credit, it is difficult. I logged on, went to "My Account" then "Home Page" at the top right hand corner is your total credit. I somehow found yesterday a breakdown of my credit........but can't find it now!

[Football Special]

2 hours ago, Saint In Cornwall said:

Yes have spoken with the ticket office.

They confirmed as above.

only those who have paid the 5% for the instalment plan can get a retrospective credit by completing the form.

Not a good look

How much credit do you have? Might not be possible but you use it towards another season ticket purchase for a friend who hasnt renewed yet, they then pay you so you get the cash ? 

Does seem crazy though for it to expire so soon, they want to write off the cost in accounts and not accrue for it. 

With ticket exchange open for Arsenal they should tell people don't renew yet if you're planning to sell ticket back for that 

[Gru]

On 13/05/2025 at 15:40, Saint In Cornwall said:

WTAF is this sick joke that you lose your accumulated credit this season as of 31/7/25.

I have just listed my seat for arsenal as I cannot go and then cannot use the credit as I have already bought my season ticket.

i do not want a membership or any extra seats.

Thieves

Could you cancel your purchase, wait for your credit and repurchase?

Might be worth a call to Ticket Office and see what they say.

[Charlie Wayman]

7 hours ago, Tamesaint said:

l

Take them to court seriously. Use the small claims court.

Edited 14 May, 2025 by Charlie Wayman

[Saint In Cornwall]

3 hours ago, Gru said:

Could you cancel your purchase, wait for your credit and repurchase?

Might be worth a call to Ticket Office and see what they say.

Trouble is I have moved seats and would certainly lose them.

I guess I’m resigned to buying tickets for our home pre season friendly against Colden Common 😂

[Football Special]

31 minutes ago, Saint In Cornwall said:

Trouble is I have moved seats and would certainly lose them.

I guess I’m resigned to buying tickets for our home pre season friendly against Colden Common 😂

Post on here at the time, someone will probably be happy to buy the friendly tickets from you and easy to transfer on the app , we might get a Premier league glamour club visit us like last time we prepares for the Championship against Bournemouth 

Edited 14 May, 2025 by Football Special

[Mozz]

18 hours ago, ant said:

By the by, does anybody even know how you check what credit you have? I resold at least one game this season, but I'm scrolling through every page in the Account section and I'll be damned if I can see it anywhere.

The only way I've found is to pretend you're going to buy something (like a stadium tour), go to checkout, and on the first page of the checkout process scroll down and there is a tickbox for "use my credit balance" which has your current balance written next to it.

[miserableoldgit]

I think that I have cracked the code!! Log in to your account. Go to "Booked Season Tickets". Click on "See Details" (in red) then click on "See Details" (in red) on next page. Scroll down and details of how you have earned your credit at the bottom. Felt like Indiana Jones!!

Edited 15 May, 2025 by miserableoldgit

[ant]

1 hour ago, miserableoldgit said:

I think that I have cracked the code!! Log in to your account. Go to "Booked Season Tickets". Click on "See Details" (in red) then click on "See Details" (in red) on next page. Scroll down and details of how you have earned your credit at the bottom. Fell like Indiana Jones!!

Good work.

Clearly no user experience professional worth their salt oversaw that piece of functionality!

[Simo is back]

On 14/05/2025 at 14:11, Saint In Cornwall said:

Yes have spoken with the ticket office.

They confirmed as above.

only those who have paid the 5% for the instalment plan can get a retrospective credit by completing the form.

Not a good look

I was told I could only use it if I paid outright and would lose it by end of July if I didn't. But I could always put it towards upgrading my ticket for hospitality. Brought a mates sons Arsenal tickets with it instead