Yep, I could bore people to tears with similar examples of inflexibility and incompetance. Don't get me started on the farce of moving from one part of the country to another whilst under ongoing hospital care for a chronic condition (Crohn's disease in my case). The amount of time I (and they) wasted trying to sort out the lack of inter-hospital transfer process and complete absence of common-sense is eye-watering. If they got the simple things right they'd save oodles.
P.s. I've recently received my third reminder to have my flu and covid booster jabs (on sheets of paper in the post) when I've already had them many weeks ago. How much has that wasted if repeated across the board. None of this stuff is complicated.
P.p.s. my sister-in-law is a senior nurse / site manager at an NHS hospital and gets as exasperated as I do about the inefficiencies, weak management, poor practices, lack of joined up processes, poor communications, etc.