No personal experience but makes sense to have it simplified rather than multiple allowances - they just never seem to be able to get the bureaucratic part right.
Recent expose on how scammers were fleecing vulnerable claimants and the clerical staff could see the fraud but seemingly no process to stop it.
Problem is this needs to be right as can be such serious situations for people, Unfortunately if same sh1t was happening to more affluent influential types I’m sure it would be addressed and resolved with significant resources allocated but to the likes of Rees-Mogg its a case of ‘let them eat cake’
Also sure there is committed experienced staff in DWP who know how to fix it and saw the issues coming but would have been ignored by PWC, Deloitte or whoever took millions in consultancy for designing this so well.
Although tbf passports, DVLA, tax stuff, is pretty slick now and got that digitally right.