Theres a bit of confusion here,what they meant is that when you buy tickets as an englandfan you get caps which are just membership points. To get tickets for away games you need to have a certain number of caps,the same applies for big tournaments. To get these applied to your account you have to show proof of your travels,or get your membership scanned at the away venue,but you do get your match ticket well in advance. Oh and Thomas Cook do the official travel packages,although its much cheaper and fun to sort it yourself.