kpturner Posted 10 July, 2009 Share Posted 10 July, 2009 Anyone else tried to renew online this morning. I get to the last screen and click "Buy" and I get an alert box up saying "1 validation error(s) occurred. Admissions: Customer must have a value" but all the fields on the screen have been completed??! I work in the software industry so I know how easy it is to create bugs - but you would have thought they would have tested this before today :mad: Link to comment Share on other sites More sharing options...
Toadhall Saint Posted 10 July, 2009 Share Posted 10 July, 2009 I've registered and still cant get through - aaarrrgggghhhhh! Link to comment Share on other sites More sharing options...
Footballfan Posted 10 July, 2009 Share Posted 10 July, 2009 I can only get Ajax tickets to come up Link to comment Share on other sites More sharing options...
kpturner Posted 10 July, 2009 Author Share Posted 10 July, 2009 I can only get Ajax tickets to come upClick on "My Account" at the top and then go to renewals. Link to comment Share on other sites More sharing options...
Kingsland Codger Posted 10 July, 2009 Share Posted 10 July, 2009 I get "invalid login password". Yet I'm in-putting the correct details. Link to comment Share on other sites More sharing options...
ladysaint Posted 10 July, 2009 Share Posted 10 July, 2009 Click on "My Account" at the top and then go to renewals. When I log in I cant even see the "my account" to click on. Link to comment Share on other sites More sharing options...
kpturner Posted 10 July, 2009 Author Share Posted 10 July, 2009 I get "invalid login password". Yet I'm in-putting the correct details.Have you tried the option to get a reminder of the password? It is case sensitive by the way. For me it all went very smoothly apart from the all important last step. Great website - no contact details at all to report problems. Liebherr out !! :-) Link to comment Share on other sites More sharing options...
Prince Jazzbo Posted 10 July, 2009 Share Posted 10 July, 2009 I get "invalid login password". Yet I'm in-putting the correct details. I'm getting 'Too Many Login Attempts Account Locked' That was after my first go, and my credentials were correct. Link to comment Share on other sites More sharing options...
Kingsland Codger Posted 10 July, 2009 Share Posted 10 July, 2009 Have you tried the option to get a reminder of the password? It is case sensitive by the way. For me it all went very smoothly apart from the all important last step. Great website - no contact details at all to report problems. Liebherr out !! :-) Yes, I've tried. I get a box saying the usename and password don't match; yet they are all I have to offer. Link to comment Share on other sites More sharing options...
The9 Posted 10 July, 2009 Share Posted 10 July, 2009 Anyone else tried to renew online this morning. I get to the last screen and click "Buy" and I get an alert box up saying "1 validation error(s) occurred. Admissions: Customer must have a value" but all the fields on the screen have been completed??! I work in the software industry so I know how easy it is to create bugs - but you would have thought they would have tested this before today :mad: Sounds like there's a drop down where you need to select your customer number. Though it might just be the system crashing. I'm going in person, to find out if they're doing the monthly finance thing and cos I'm going on holiday and moving house in the next 3 weeks and don't want my ST to go into the ether. Link to comment Share on other sites More sharing options...
dellish Posted 10 July, 2009 Share Posted 10 July, 2009 Anyone else tried to renew online this morning. I get to the last screen and click "Buy" and I get an alert box up saying "1 validation error(s) occurred. Admissions: Customer must have a value" but all the fields on the screen have been completed??! I work in the software industry so I know how easy it is to create bugs - but you would have thought they would have tested this before today :mad: getting same Link to comment Share on other sites More sharing options...
kpturner Posted 10 July, 2009 Author Share Posted 10 July, 2009 When I log in I cant even see the "my account" to click on. Top right corner Link to comment Share on other sites More sharing options...
ladysaint Posted 10 July, 2009 Share Posted 10 July, 2009 I dont see that at all. Link to comment Share on other sites More sharing options...
kpturner Posted 10 July, 2009 Author Share Posted 10 July, 2009 Sounds like there's a drop down where you need to select your customer number. Though it might just be the system crashing. I'm going in person, to find out if they're doing the monthly finance thing and cos I'm going on holiday and moving house in the next 3 weeks and don't want my ST to go into the ether.No - that is already defaulted in when you log on. It already knows your customer number, season ticket, renewal price etc. In fact it is pretty slick apart from the important bit. Link to comment Share on other sites More sharing options...
kpturner Posted 10 July, 2009 Author Share Posted 10 July, 2009 I dont see that at all.You have actually logged in I suppose? Link to comment Share on other sites More sharing options...
ladysaint Posted 10 July, 2009 Share Posted 10 July, 2009 Yes I have logged in and now when I keep going back into the site it doesnt give me the option to log back in. Link to comment Share on other sites More sharing options...
ladysaint Posted 10 July, 2009 Share Posted 10 July, 2009 I was trying to put what I can see in this thread but it didnt work. Link to comment Share on other sites More sharing options...
kpturner Posted 10 July, 2009 Author Share Posted 10 July, 2009 Sounds like there's a drop down where you need to select your customer number. Though it might just be the system crashing. I'm going in person, to find out if they're doing the monthly finance thing and cos I'm going on holiday and moving house in the next 3 weeks and don't want my ST to go into the ether.Can you renew mine while you are there ;-) I am on crutches and I am bloody useless at the moment. I'll pay you back - honest. Link to comment Share on other sites More sharing options...
Toadhall Saint Posted 10 July, 2009 Share Posted 10 July, 2009 I was trying to put what I can see in this thread but it didnt work. Can't get through on that. Website down etc etc!! Link to comment Share on other sites More sharing options...
kpturner Posted 10 July, 2009 Author Share Posted 10 July, 2009 I was trying to put what I can see in this thread but it didnt work.I have PM'd my email address to you so you can email a screenshot to me if you like. Link to comment Share on other sites More sharing options...
miserableoldgit Posted 10 July, 2009 Share Posted 10 July, 2009 I dont see that at all. Neither do I. There is some advert at the top. I tried logging in as usual and it didn1t recognise me. I have registered but am still getting nowhere. Prabably best to wait until after the rush. Link to comment Share on other sites More sharing options...
The9 Posted 10 July, 2009 Share Posted 10 July, 2009 Can you renew mine while you are there ;-) I am on crutches and I am bloody useless at the moment. I'll pay you back - honest. I'm not doing mine, a combination of expenditure hitting this month (which is one of the reasons I always did March Madness) means I'm going to see if a staggered payment is possible. Already forked out for 3 "one-off" payments this month. Link to comment Share on other sites More sharing options...
kpturner Posted 10 July, 2009 Author Share Posted 10 July, 2009 Neither do I. There is some advert at the top. I tried logging in as usual and it didn1t recognise me. I have registered but am still getting nowhere. Prabably best to wait until after the rush.LOL - I don't think the rush has much to do with it. This won't be fixed until a programmer sorts out his crap code - and I am talking from experience. You should be able to log in though. Are using using your 7 digit account number for your user name - that is the one to use (for example, mine is 10001xx). Link to comment Share on other sites More sharing options...
kpturner Posted 10 July, 2009 Author Share Posted 10 July, 2009 Can't get through on that. Website down etc etc!!It is definitely not down at the moment: https://tickets.saintsfc.co.uk/SFC_Online/login.asp Log in with your customer number (that is the user name) and password. Link to comment Share on other sites More sharing options...
SO16_Saint Posted 10 July, 2009 Share Posted 10 July, 2009 patience!! we've waited a long time for this moment. there will be plenty of seats to go round...!! Link to comment Share on other sites More sharing options...
kpturner Posted 10 July, 2009 Author Share Posted 10 July, 2009 It is misleading I know, but some people are confusing logging in to the OS as the same as logging in to the online ticket system - but they are two different things. From the main OS you can find the online ticket site from the "Tickets" link or (as I posted above) you can just go directly to https://tickets.saintsfc.co.uk/SFC_Online/login.asp You then log in with your Customer account number (once you have registered). Link to comment Share on other sites More sharing options...
Croydon Saint Posted 10 July, 2009 Share Posted 10 July, 2009 Any ideas how you see/change your seat? I've logged in fine but seat no doesnt seem to be listed anywhere? Link to comment Share on other sites More sharing options...
kpturner Posted 10 July, 2009 Author Share Posted 10 July, 2009 patience!! we've waited a long time for this moment. there will be plenty of seats to go round...!!What has patience got to do with it? If the online method is the only one you have access to, and it doesn't work, then having patience is not going to help - especially if it is not resolved by the time the renewal period expires (31st July). Link to comment Share on other sites More sharing options...
mcjwills Posted 10 July, 2009 Share Posted 10 July, 2009 I dont see that at all. Neither do I Link to comment Share on other sites More sharing options...
ladysaint Posted 10 July, 2009 Share Posted 10 July, 2009 I have given up doing it online will pop by after work and get mine. Anyone know if they will be opening late one night for those that cant get down in work time or weekends. Link to comment Share on other sites More sharing options...
SO16_Saint Posted 10 July, 2009 Share Posted 10 July, 2009 What has patience got to do with it? If the online method is the only one you have access to, and it doesn't work, then having patience is not going to help - especially if it is not resolved by the time the renewal period expires (31st July). It will be resolved - dont panic. I know it's frustrating, though. could you not do it over the phone or are you abroad? Link to comment Share on other sites More sharing options...
OldNick Posted 10 July, 2009 Share Posted 10 July, 2009 It is definitely not down at the moment: https://tickets.saintsfc.co.uk/SFC_Online/login.asp Log in with your customer number (that is the user name) and password.keeps coming up invalid login user!! What do I do. i have already registered again and it is pi##ing me off Link to comment Share on other sites More sharing options...
OldNick Posted 10 July, 2009 Share Posted 10 July, 2009 It will be resolved - dont panic. I know it's frustrating, though. could you not do it over the phone or are you abroad?I have tried phoning but I got all operators,,blah blah call later Link to comment Share on other sites More sharing options...
SO16_Saint Posted 10 July, 2009 Share Posted 10 July, 2009 http://www.saintsfc.co.uk/page/NewsDetail/0,,10280~1718626,00.html Link to comment Share on other sites More sharing options...
RedAndWhite91 Posted 10 July, 2009 Share Posted 10 July, 2009 Has anybody been down St. Mary's? What's the queue like? I'll be down there tomorrow morning... Link to comment Share on other sites More sharing options...
beaumontsaint Posted 10 July, 2009 Share Posted 10 July, 2009 Site not working earlier but OK now using membership number and new password Link to comment Share on other sites More sharing options...
kpturner Posted 10 July, 2009 Author Share Posted 10 July, 2009 keeps coming up invalid login user!! What do I do. i have already registered again and it is pi##ing me offThe user name and password for the ticketing system are completely different to the user name and password for the OS. Once you have registered, the user name will be your 7 digit account number. Is that what you are using? Link to comment Share on other sites More sharing options...
kpturner Posted 10 July, 2009 Author Share Posted 10 July, 2009 Site not working earlier but OK now using membership number and new password Did you actually manage to successfully click the "Buy" button though? Link to comment Share on other sites More sharing options...
OldNick Posted 10 July, 2009 Share Posted 10 July, 2009 The user name and password for the ticketing system are completely different to the user name and password for the OS. Once you have registered, the user name will be your 7 digit account number. Is that what you are using? oooooooooooooohhhhhhh. Ill be back Link to comment Share on other sites More sharing options...
SaintRobbie Posted 10 July, 2009 Share Posted 10 July, 2009 Must the the wave of demand! Wait til the managers announced!! Link to comment Share on other sites More sharing options...
OldNick Posted 10 July, 2009 Share Posted 10 July, 2009 oooooooooooooohhhhhhh. Ill be backtried that doesnt work still having the same invalid thing come up Link to comment Share on other sites More sharing options...
thesaint sfc Posted 10 July, 2009 Share Posted 10 July, 2009 Their website is absolutely ********. They desperately need a Baj, just without the attitude. Link to comment Share on other sites More sharing options...
SO16_Saint Posted 10 July, 2009 Share Posted 10 July, 2009 got this email from David Luker (top bloke, btw): It should be there, and I am chasing for this to be updated Stadium or telephone for the staggered payment And yes!! David Luker Head of Supporter Services -------------------------------------------------------------------------------- From: Sent: 10 July 2009 10:33 To: David Luker Subject: RE: ST Sales excellent, thanks. i looked on the site, but couldnt see anything about it (not saying it's not there...). Assume you need to go to the stadium to take this option? bet you guys are manic today. -------------------------------------------------------------------------------- Subject: RE: ST Sales Date: Fri, 10 Jul 2009 10:31:15 +0100 From: To: Hi Mark We wont be doing a direct debit scheme this year. The details should be on the website (and I will chase these again), but what we can offer is 20% up front, followed by 4 installments on the 1st of each month using a debit/credit card. Hope this helps David David Luker Head of Supporter Services Tel : 02380 7****3 Mob: 07787 5****3 -------------------------------------------------------------------------------- From: Sent: 10 July 2009 10:29 To: David Luker Subject: ST Sales Hi David, is it possible to pay for Season Tickets by DD again over 6 months like you could previously? Thanks, Mark Link to comment Share on other sites More sharing options...
kpturner Posted 10 July, 2009 Author Share Posted 10 July, 2009 got this email from David Luker (top bloke, btw): It should be there, and I am chasing for this to be updatedCan you PM me his email address so I can appraise him of the bug(s). Thanks. Link to comment Share on other sites More sharing options...
kpturner Posted 10 July, 2009 Author Share Posted 10 July, 2009 tried that doesnt work still having the same invalid thing come upYou have actually registered I guess?? Link to comment Share on other sites More sharing options...
OldNick Posted 10 July, 2009 Share Posted 10 July, 2009 You have actually registered I guess??yep but that is a good question when dealing with me and online stuff Link to comment Share on other sites More sharing options...
OldNick Posted 10 July, 2009 Share Posted 10 July, 2009 (edited) You have actually registered I guess?? I have now tried the recover password bit and then that comes back with unable to match Edited 10 July, 2009 by OldNick Link to comment Share on other sites More sharing options...
SO16_Saint Posted 10 July, 2009 Share Posted 10 July, 2009 someone just sent me a PM but i deleted it before reading, could you re-send pls? Link to comment Share on other sites More sharing options...
beaumontsaint Posted 10 July, 2009 Share Posted 10 July, 2009 Did you actually manage to successfully click the "Buy" button though? Yes. Tickets in the post, I hope. Link to comment Share on other sites More sharing options...
kpturner Posted 10 July, 2009 Author Share Posted 10 July, 2009 I have now tried the recover password bit and then that comes back with unable to matchIt usually does that when it doesn't have any registration information for your customer number. When did you register for online ticketing? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now