I am staggered at the incompetence of the management of the ticket office.
I've had money taken out of my account. It shows on my order history. I know I am on Bus 5, leaving from Bursledon. Yet I couldn't pick the bus tickets up today as 'They weren't printed yet and an email had not yet been sent'. It REALLY is not that hard, to process an application, print the tickets off, send and email and then move onto the next one.