This may have been covered elsewhere on here, but despite all of the publicity pushing ST`s, the ticket office only seems to be open two days a week - Tuesdays and Wednesdays. My daughter had a query and filled in a form earlier this week for a call back and hasn't had one. I contacted them about clarifying something, emailed them. they asked when I would be available for a chat, I told them and they haven't responded to me either. They are not making renewal easy if you have a query....