That is scandalous!
My City Link story (to clarify my initial nomination).
I am field based for my job. I live in the West Midlands and my work HQ is in Halifax. My work laptop was playing up and needed sending back to head office for sorting out. City Link were tasked with collecting the item from my home address before the end of the day and ferrying it up on my final working day before I took two weeks holiday.
By 5.30 there was no collection and I elected to telephone the depot with the tracking number. Connected through after a 15 minute wait I was onformed that all collections for the day had stopped and was there any way I could get it to the depot myself?
I furiously argued my case to them but to no avail. As I absolutely needed the laptop to reach it's destination I took the thing in first thing the next morning to Cov depot and then promptly rushed to the Airport only just making last call for boarding.
They are amatuers, never use them unless you absolutely have to.