SKATE_HATE Posted 11 August, 2009 Share Posted 11 August, 2009 Anyone know if when you sign up for the saints player it is a 12 month contract or can you cancel after the 1st month? Only gonna need it for a month. Cheers. Link to comment Share on other sites More sharing options...
Bromley Saint Posted 11 August, 2009 Share Posted 11 August, 2009 Ypu can pay £3.99 per month so, yes, it is available for one month! Enjoy! Link to comment Share on other sites More sharing options...
andybeal Posted 11 August, 2009 Share Posted 11 August, 2009 I've subscribed but cant get live commentary to work - it just jumps to a google search page? Link to comment Share on other sites More sharing options...
Psycrow Posted 11 August, 2009 Share Posted 11 August, 2009 I have it working, but it keeps cutting out and rebuffering. Very annoying Link to comment Share on other sites More sharing options...
andybeal Posted 11 August, 2009 Share Posted 11 August, 2009 I just get a google search page and this message Sorry, we couldn't find http://xml.saintsfc.co.uk/crossDomain.html. Here are some related websites: Link to comment Share on other sites More sharing options...
SKATE_HATE Posted 11 August, 2009 Author Share Posted 11 August, 2009 is it working? got nothing Link to comment Share on other sites More sharing options...
ruddick Posted 11 August, 2009 Share Posted 11 August, 2009 I have it working, but it keeps cutting out and rebuffering. Very annoying Hmmm mine is a bit skippy! Managed to not hear whatever Murty did that left Davis to make a clearance! Link to comment Share on other sites More sharing options...
timbatop Posted 11 August, 2009 Share Posted 11 August, 2009 it's not working for me - it says: "Player has received an empty RTMP URL." and that, after a completely inept sign-up form. What a joke! Link to comment Share on other sites More sharing options...
Midfield_General Posted 11 August, 2009 Share Posted 11 August, 2009 I just get the google search page as well I'm all paid up... wtf? Link to comment Share on other sites More sharing options...
Melbourne Saint Posted 11 August, 2009 Share Posted 11 August, 2009 I can't get it working either. Rarely had any trouble with Saints TV. Link to comment Share on other sites More sharing options...
Deano6 Posted 11 August, 2009 Share Posted 11 August, 2009 Working fine for me. Clicked the Live Matches link at the top of the screen. Link to comment Share on other sites More sharing options...
Rod Le Shearer Posted 11 August, 2009 Share Posted 11 August, 2009 it's not working for me - it says: "Player has received an empty RTMP URL." and that, after a completely inept sign-up form. What a joke! I get the same,******* annoying ! And when I tried to look at the "my account"-button,it says "your subscription is inactive" WTF ? to add insult to injury,I have been withdrawn £ 3.99 twice this month aswell.. the customer service is useless,they just send out these standard-e-mails instead of actively going in and fix my account..grrrr. anyone here had the same problem ?? Link to comment Share on other sites More sharing options...
bally37 Posted 11 August, 2009 Share Posted 11 August, 2009 Not working for me either. On Saturday I had the "empty RTMP URL" message. Tonight, it's just "Please wait - connecting to stream". Tired it on both IE and Firefox. Giving up. Link to comment Share on other sites More sharing options...
timbatop Posted 11 August, 2009 Share Posted 11 August, 2009 wow - so after filing in two different sign up forms, dealing with a ton of broken links (did they do any testing on this site?!) I've paid my money and... the stream is cutting in and out every 5 seconds. This is a horrible service! Link to comment Share on other sites More sharing options...
SaintDonkey Posted 11 August, 2009 Share Posted 11 August, 2009 Working fine but quite a few buffering jumps. techie head on - if you're getting the google search page (and potentially for the other issues) it will most likely be your ISP having cached the Saintsfc.co.uk DNS record. Not much Saints can do about that. Turn off 'search from address bar' to confirm the DNS lookup failure. Link to comment Share on other sites More sharing options...
Spudders Posted 11 August, 2009 Share Posted 11 August, 2009 I've spent the last 15 minutes trying to get connected with no luck. Went into my account settings (didn't change anything) but when I came out of that and tried again it's connected. Keeps cutting out for me as well. Link to comment Share on other sites More sharing options...
Midfield_General Posted 11 August, 2009 Share Posted 11 August, 2009 I've just installed Google Chrome and Flash player and it's working in that F*cked in IE though Link to comment Share on other sites More sharing options...
Doctoroncall Posted 11 August, 2009 Share Posted 11 August, 2009 Anyone know if when you sign up for the saints player it is a 12 month contract or can you cancel after the 1st month? Only gonna need it for a month. Cheers. 3. Duration and Termination Your right to terminate. You may cancel your subscription for the Services by logging in and going to the My Account page and clicking on the "Cancel Subscription" button or by sending an e-mail to customer services at the following e-mail address mailto:customerservices@performgroup.com Cancellation must be made no less than 10 working days prior to the end of the month or year (depending on whether you are paying monthly or annually respectively) for which you have paid. If you cancel prior to this 10 working day period access to the Services will be terminated at the end of the relevant period. If you cancel during this 10 working day period you will be charged for the following month, year or relevant period and access to the Services will terminate on expiry of that following month. If you cancel your subscription after your renewal date you will be charged for the following month, year or relevant period and access to the Services will terminate on expiry of that following month, year or relevant period. If you have signed up to a Free Trial (ie no payment has been taken and you are able to access World subscription products), you can cancel your Free Trial at any time prior to the end of the relevant Free Trial period and your credit/debit card will not be charged. The exact length of the Free Trial period will be stated at the time of purchase. However we will not issue a refund if you request cancellation and a refund after your Free Trial period has ended and your credit/debit card has been charged for the relevant month, year or relevant period. Direct Debit payments If you cancel your subscription for the services through the My Account page or through customer services, it will also be necessary to cancel your direct debit through your bank in order to prevent any future payment being taken from your account. FL Interactive Ltd will not accept any responsibility for payments taken from the customers account as a result of failure to cancel direct debit payments at their bank. This includes bank charges for exceeding overdraft limits and any other related payments incurred as a result of failure to cancel direct debit payments at the bank. Our right to terminate FL Interactive Ltd. may terminate this agreement with immediate effect and by written notice at any time if you commit a material breach of this agreement (and any breach of clause 2 or 6 will be considered to be a material breach) or if you do not fulfil any of the technical requirements set out in clause 4. Link to comment Share on other sites More sharing options...
Psycrow Posted 11 August, 2009 Share Posted 11 August, 2009 We should all email with the problems we've had tonight. Brave new club and optimism or not... If we're paying for a service we expect it to be professional worth our money Link to comment Share on other sites More sharing options...
ericofarabia Posted 11 August, 2009 Share Posted 11 August, 2009 Glad it isn't just me then. Link wouldn't work on PC but managed to get it on my daughters lap top. Signal keeps cutting out for about a second every few minutes and the actual commentary team make Cope plus whoever was with him on any particular week top class Also the build up was more about Eastleigh than SFC and now they have left our game for an up date from Eastleighs game. Isn't this service that we are paying for suppose to be exclusively for SFC :mad: Also the supposedly seamless transition to Saints Player from Saints TV was impossible to fathom out till the other link on here advising people to use 'password' as the password instead of your own one ??: Lost count the amount of times I was redirected to the page telling me to sign in or that I wasn't a signed up member All in all NOT IMPRESSED Link to comment Share on other sites More sharing options...
shaku_bert Posted 11 August, 2009 Share Posted 11 August, 2009 I think I paid about 5 pounds for saints TV for all of last year. 35 pounds is like $70 CDN. For choppy radio. Poo. Link to comment Share on other sites More sharing options...
JonnyLove Posted 11 August, 2009 Share Posted 11 August, 2009 Well all I can say is the commentary keeps stopping and they need to change the commentators as I just want to kill myself listening to DM and co. Think I will turn it off and just watch SSN Link to comment Share on other sites More sharing options...
Minsk Posted 11 August, 2009 Share Posted 11 August, 2009 I couldn't even get into the log-in page for Saturday's match but am in okay today. I am also suffering the same buffering problems as everyone else. Personally, I never had any problems with Saints TV and preferred the set-up on there as well. I'm not happy with this new player but it's the only way an ex-pat like me can listen to a Saints match. Grrrrr!!!!!!!! Link to comment Share on other sites More sharing options...
Minsk Posted 11 August, 2009 Share Posted 11 August, 2009 I think I paid about 5 pounds for saints TV for all of last year. 35 pounds is like $70 CDN. For choppy radio. Poo. Think yourself lucky, it's more than 140 grand for me! Link to comment Share on other sites More sharing options...
andybeal Posted 11 August, 2009 Share Posted 11 August, 2009 Working fine on Google Chrome - IE and Firefox waste of time Link to comment Share on other sites More sharing options...
Saint in Paradise Posted 11 August, 2009 Share Posted 11 August, 2009 Phew what an escape I have had then, I was just about to sign up but won't bother now. Thanks fellow posters Link to comment Share on other sites More sharing options...
sticksaint Posted 11 August, 2009 Share Posted 11 August, 2009 Like others have said mine keeps cutting out :-( Link to comment Share on other sites More sharing options...
Minsk Posted 11 August, 2009 Share Posted 11 August, 2009 I am also not happy that they keep going to over to Bournemouth and Eastleigh. Especially as almost every time they go back to the match there has been a Saints attack. If goals had been scored at that time we would have missed them. Why am I paying for a live commentary? FFS! And they even missed the kick-off for the second half!!! Aaarrrggghhh!!!!!!!!!!! Again Saints had an attack, whilst Solent were playing an advert!!!!!!!! Link to comment Share on other sites More sharing options...
sticksaint Posted 11 August, 2009 Share Posted 11 August, 2009 I am also not happy that they keep going to over to Bournemouth and Eastleigh. Especially as almost every time they go back to the match there has been a Saints attack. If goals had been scored at that time we would have missed them. Why am I paying for a live commentary? FFS! And they even missed the kick-off for the second half!!! Aaarrrggghhh!!!!!!!!!!! Again Saints had an attack, whilst Solent were playing an advert!!!!!!!! I agree Link to comment Share on other sites More sharing options...
St Columb Saint Posted 11 August, 2009 Share Posted 11 August, 2009 Why does this cr4p keep cutting out Link to comment Share on other sites More sharing options...
jasonb Posted 11 August, 2009 Share Posted 11 August, 2009 cutting out here too - using Chrome also. Initially quite impressed - I actually like the new format and the new video is great (apart from today's Northampton preview - finally got to see that just before KO tonight). I'm guessing there are some teething probs and hopefully these will be ironed out sooner rather than later. I'm sure I paid 2.99 a month for last season so price is comparable no? Link to comment Share on other sites More sharing options...
jasonb Posted 11 August, 2009 Share Posted 11 August, 2009 "I can tell you that......so-and-so have scored" is starting to grate though Link to comment Share on other sites More sharing options...
jasonb Posted 11 August, 2009 Share Posted 11 August, 2009 FFS... Rasiak heads to....... MASSIVE CUT OUT!!! Link to comment Share on other sites More sharing options...
CanadaSaint Posted 11 August, 2009 Share Posted 11 August, 2009 I'm in for the season but already starting to regret it because it's not a very good product. For that price I expected a far better commentary and no ongoing technical issues. I didn't expect to be bouncing hither and thither, checking on scores that don't interest me at all, and I didn't expect to be missing goals while the feed cuts out. Out of interest, who should we speak to at the Club if we want to express our concerns? Link to comment Share on other sites More sharing options...
jasonb Posted 11 August, 2009 Share Posted 11 August, 2009 (edited) customerservices@performgroup.com Edit: forgot to say that the club no longer deal with this new service - in terms of customer support anyway. Edited 11 August, 2009 by jasonb Link to comment Share on other sites More sharing options...
CanadaSaint Posted 11 August, 2009 Share Posted 11 August, 2009 customerservices@performgroup.com That's the service provider, isn't it? They have my money so I'm not expecting much there. I'd like to talk to someone at the Club - someone who who might be more concerned that their fans are being short-changed. Link to comment Share on other sites More sharing options...
Ash Posted 11 August, 2009 Share Posted 11 August, 2009 SaintsTV was **** so I wouldn't expect this to be a great deal better. I'm not signing up, had too many problems last year with the feed cutting out and the commentary team seemed more interested in giving updates from the Prem. They really need to up their service, especially with the BBC and Virgin covering the highlights packages well between them, the price just for radio commentary (and problematic commentary at that) is a bit OTT. Link to comment Share on other sites More sharing options...
insideout Posted 11 August, 2009 Share Posted 11 August, 2009 Cutting out is really starting to get to me too! Not really good enough for a service people are paying for!! Link to comment Share on other sites More sharing options...
tombletomble Posted 11 August, 2009 Share Posted 11 August, 2009 The standard of the radio feed is terrible. Saints TV never used to cut out as many times in games as this new saints player does. Also, I don't want to pay £4 a month for updates on Eastleigh. I don't care, I'm a saints fan. There has been a dramatic decrease in the quality of the service provided. I am not impressed. Link to comment Share on other sites More sharing options...
jasonb Posted 11 August, 2009 Share Posted 11 August, 2009 That's the service provider, isn't it? They have my money so I'm not expecting much there. I'd like to talk to someone at the Club - someone who who might be more concerned that their fans are being short-changed. They are the people who got my subscription up and running - the SaintsTV people could no longer help with anything re: new player. Link to comment Share on other sites More sharing options...
Psycrow Posted 11 August, 2009 Share Posted 11 August, 2009 I sent off an email through the "Contact Us" section on Saints Player. I said that the service was poor because of the cut outs and that not only was I not the only seeing this problem, but that others were seeing much more serious problems. I told them I wanted to know why it is happening and what they are going to do to ensure it doesn't happen in the future as its not acceptable for a paid service. I also said that if it doesn't improve I want my annual subscription refunded in full. Link to comment Share on other sites More sharing options...
jasonb Posted 11 August, 2009 Share Posted 11 August, 2009 link to that contact us page: http://www.saintsfc.co.uk/page/player/ContactUs/0,,10280,00.html Link to comment Share on other sites More sharing options...
Minsk Posted 11 August, 2009 Share Posted 11 August, 2009 I'm in for the season but already starting to regret it because it's not a very good product. For that price I expected a far better commentary and no ongoing technical issues. I didn't expect to be bouncing hither and thither, checking on scores that don't interest me at all, and I didn't expect to be missing goals while the feed cuts out. Out of interest, who should we speak to at the Club if we want to express our concerns? I'm with you on this one. I also want to know who to speak to at the club/radio solent, re: I don't want to miss a goal because they have gone to Bournemouth/Weymouth/have their timing screwed up and are still playing adverts when the match has started/restarted. :mad: Link to comment Share on other sites More sharing options...
CanadaSaint Posted 11 August, 2009 Share Posted 11 August, 2009 I'm with you on this one. I also want to know who to speak to at the club/radio solent, re: I don't want to miss a goal because they have gone to Bournemouth/Weymouth/have their timing screwed up and are still playing adverts when the match has started/restarted. :mad: Minsk, I threw a minor wobbler at the address jasonb provided above. If enough of us complain I suspect the Club will have more influence than we could. Link to comment Share on other sites More sharing options...
Saint Bowood Posted 12 August, 2009 Share Posted 12 August, 2009 I had the same problems as Andy. Switched to wife's laptop with IE on XP and that worked ok. Quality of the feed though was appalling and I have emailed the club with thoughts.... Link to comment Share on other sites More sharing options...
Psycrow Posted 12 August, 2009 Share Posted 12 August, 2009 I got a reply from the Customer Support people. First of all, this is what I sent them... Dear Sir/Ms, I have just paid for my annual subscription to Saints Player and am listening to the Southampton vs Northampton match through the service at the moment. I'm very disappointed with the service this new system is providing. The service is constantly cutting in and out making the match very difficult to listen to. I can happen up to 3 and 4 times every minute, which just isn't acceptable. I understand that I am not the only one experiencing this problem, and there are plenty more people experiencing worse problems. It seems to be a very unprofessional service. I'd like to know what is causing these problems and what you will do to ensure they don't happen in the future as if the service continues like this I would expect a full refund for my annual subscription. Sincerely, This is their reply... NOTHING to do with the problem I reported. Hi, Thanks for contacting us. If the programme page loads but you can't see the Click to Play window, try installing Flash. If you already have Flash installed and reinstalling doesn't help, you may need to perform a clean install of Flash. http://get.adobe.com/flashplayer/ http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&sliceId=2 Best Regards Web Support I've just gone back again with this.... Dear Sir/Ms, It seems you have not even read the details of my issue, because your so called fix is completely unrelated to my complaint. I COULD load the player and COULD listen to the match, but the commentary kept cutting in and out, as much as 3 or 4 times every minute. It was a problem that was occuring for quite a number of users of the service last night so the issue does not lie with the end user, it lies with the provider. Again I reiterate, I would like to know what is causing this problem and what you intend to do to ensure it does not occur for future matches. I have no intention of paying for a service that is not working correctly and will expect a full refund if the same issue continues to occur. Regards, Did anyone else get a reply? Link to comment Share on other sites More sharing options...
jasonb Posted 12 August, 2009 Share Posted 12 August, 2009 Got this about an hour ago... think I read the same reply on another thread... Thank you for your email. We are liaising with Saints FC regarding the drop out issues from yesterday evening as we expect this to be an issue with the equipment being used by the club/radio station. Please accept our apologies for any inconvenience and we expect this issue to be rectified as quickly as possible. Best regards Customer Services Link to comment Share on other sites More sharing options...
jasonb Posted 12 August, 2009 Share Posted 12 August, 2009 Got this about an hour ago... think I read the same reply on another thread... Thank you for your email. We are liaising with Saints FC regarding the drop out issues from yesterday evening as we expect this to be an issue with the equipment being used by the club/radio station. Please accept our apologies for any inconvenience and we expect this issue to be rectified as quickly as possible. Best regards Customer Services Link to comment Share on other sites More sharing options...
SanFranciscoSaint Posted 12 August, 2009 Share Posted 12 August, 2009 I have just received this reply to my original email (below). Dear Supporter, Thanks for you feedback. We are speaking to our website hosts regarding this issue and hope they will be able to resolve it as quickly as possible. I have also forwarded your comments to customerservices@performgroup.com as they are the people best placed to deal with this issue. Many thanks, Southampton FOOTBALL CLUB http://www.saintsfc.co.uk Saints Player - live commentary - I wanted to let you know that throughout the game against Northampton (and Millwall), the commentary completely blanked out for a few seconds on many, many occasions. Sometimes it was a constant stream of mini silences and made listening to the game at times impossible. I hope that you will be able to fix this as soon as possible. I am a member of a few Saints Forums, and can assure you that many other people have had the same experience. On a seperate note, please, please bring back Will Cope and his various Saints legends. I'm sorry, but dear old Dave Merrington is many things, but a radio commentator he is not. Link to comment Share on other sites More sharing options...
lee_saint Posted 12 August, 2009 Share Posted 12 August, 2009 Think yourself lucky, it's more than 140 grand for me! I could only agree......I still have around 10,000 BLR at home.....thats hardly anything! Link to comment Share on other sites More sharing options...
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