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Unbelievable Jeff

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What are they doing about sleeping drunks missing their stations? Happened so many times to me. Some sort of station klaxon should do it or a sprinkler system maybe.

 

Yeah, but some of the BEST tales have involved drunken people falling asleep and waking up somewhere up north. Then spending £60 on a taxi home. I literally NEVER get bored of stories like that. Please don't deprive me.

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Yeah, but some of the BEST tales have involved drunken people falling asleep and waking up somewhere up north. Then spending £60 on a taxi home. I literally NEVER get bored of stories like that. Please don't deprive me.

 

Did I tell you about the one time I fell asleep once on a train home and woke up in Somalia with my underpants on back to front , a moustache drawn on my face and missing a kidney. I miss those days.

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The issue is paying for a service, and a basic quality of service that is not being met. That is what the compensation should be for.

 

The railway won't suffer 'consequential damages' ie your childcare costs as a result of being late, also by continuing to use a service that you know is generally late you have accepted the standard of service.If the delay /lateness is regular then its not unforeseen.

 

If your travel plans are that tight regarding collection of your child then I suggest as drivers have to allow for traffic or RTA's on journeys you leave earlier, this morning for example delays on A31 because of a slow moving load, should I ask the lorry driver to pay because I arrived later than I planned?(although still early as I planned my journey to allow for unforeseen delays)

 

Oh I see you can't because your working away from home, excuse me who made that choice? leave earlier or make different childcare arrangements to allow for delays.

 

What will you do if they re schedule the timetable and the train leaves 10 mins earlier and you miss that because you can't get to the station in time or they realign the travel time adding 10 mins?

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The railway won't suffer 'consequential damages' ie your childcare costs as a result of being late, also by continuing to use a service that you know is generally late you have accepted the standard of service.If the delay /lateness is regular then its not unforeseen.

 

If your travel plans are that tight regarding collection of your child then I suggest as drivers have to allow for traffic or RTA's on journeys you leave earlier, this morning for example delays on A31 because of a slow moving load, should I ask the lorry driver to pay because I arrived later than I planned?(although still early as I planned my journey to allow for unforeseen delays)

 

Oh I see you can't because your working away from home, excuse me who made that choice? leave earlier or make different childcare arrangements to allow for delays.

 

What will you do if they re schedule the timetable and the train leaves 10 mins earlier and you miss that because you can't get to the station in time or they realign the travel time adding 10 mins?

 

Wow, you really don't seem to get the point do you?

 

A) I don't work 'away' from home. My train trip is half an hour, and within 20 miles of where I live. The issue is I have no other feasible way to get to work - if I did I would take it.

 

B) The railway system is a closed, private network. It is generally not subject to delays because the public have decided to drive their trains to work slowly that day. There should be very few external influences on the trains.

 

C) Childcare is not easy, especially when self employed. I pay £3.5k per year because the train company says it can get me to London by x time. This isn't you paying £100 a year for road tax to ensure the roads are kept to an acceptable standard. This is a service that is being provided which is below the standards that SWT themselves set out.

 

Why should I not get compensation?

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The railway won't suffer 'consequential damages' ie your childcare costs as a result of being late, also by continuing to use a service that you know is generally late you have accepted the standard of service.If the delay /lateness is regular then its not unforeseen.

 

If your travel plans are that tight regarding collection of your child then I suggest as drivers have to allow for traffic or RTA's on journeys you leave earlier, this morning for example delays on A31 because of a slow moving load, should I ask the lorry driver to pay because I arrived later than I planned?(although still early as I planned my journey to allow for unforeseen delays)

 

Oh I see you can't because your working away from home, excuse me who made that choice? leave earlier or make different childcare arrangements to allow for delays.

 

What will you do if they re schedule the timetable and the train leaves 10 mins earlier and you miss that because you can't get to the station in time or they realign the travel time adding 10 mins?

 

From 2000, I drove from Bournemouth to Basingstoke every day for 6 years, I expected the roads to be chaotic and generally arriving at each end at random times. The idea of a train service is that you have scheduled trains that leave and arrive at defined times, allowing you to plan your day (and that includes childcare, meetings, connecting buses/tubes) perfectly.

 

More often than not, whole trains are cancelled and it is rightly so that you can claim compensation.

 

The roads are supposed to be well maintained. If you drove through a pothole, damaging an alloy, would you claim? I bet you would, because you expect the roads to be maintained to enable you to get from A to B safely.

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Why oh why is it always someones fault, someone has to pay, too much compensation culture

 

If you know that the journey time isn't to the time table from experience, why expect it to meet the schedule? Childcare may not be easy but still your responsibility not the railways,

 

Potholes and £100 road fund licence, hmm add the tax and VAT and fuel to use the car, the servicing costs and the depreciation ,I expect road maintenance to take place and the disruption however the question posed originally

 

getting compensated for arriving late , and I'm saying being late it seems is expected, yet if the railway change the schedule to match the journey the poster would have to find a solution, all the angst on here is avoidable, one by the rail company but 2ndly by the poster.

 

getting compensation wont stop the poster being late for his child

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Why oh why is it always someones fault, someone has to pay, too much compensation culture

 

If you know that the journey time isn't to the time table from experience, why expect it to meet the schedule? Childcare may not be easy but still your responsibility not the railways,

 

Potholes and £100 road fund licence, hmm add the tax and VAT and fuel to use the car, the servicing costs and the depreciation ,I expect road maintenance to take place and the disruption however the question posed originally

 

getting compensated for arriving late , and I'm saying being late it seems is expected, yet if the railway change the schedule to match the journey the poster would have to find a solution, all the angst on here is avoidable, one by the rail company but 2ndly by the poster.

 

getting compensation wont stop the poster being late for his child

 

The culture that you're talking about is the problem with getting compensation from private individuals or their insurance companies based on negligence, or poor health and safety. It's generally based on injuries, which is something completely different.

 

I don't think you understand paying for an advertised service, but that's fine. Your road analogy doesn't make any sense as it's not the same thing (VAT on fuel, depreciation etc aren't paid to a private company to pay for the upkeep of roads so got no idea what you're point is with that). I have put the analogies in parentheses.

 

You live in a 4 bed house (job) and buy gas, electricity and water from the same company (trains). The company charge much more than the gas and electricity is worth, but you cannot switch company as it is the only company that can supply your house. They are fully capable of supplying you with all 3 on a day to day basis, but by underinvestment the infrastructure has become damaged and unreliable. Due to this, you regularly get power, gas and water outtages. The issue is, you never know when this is going to be, or for how long. It is very difficult to plan around.

 

Your only choice is to move down the road to a 2 bedroom house which has all working services, but which is not big enough for your family, and will result in one of your children having to sleep in the lounge (money).

 

Would you just say, "That's how it is, just have to live with it", or would you complain to the energy company and expect them to improve their service/compensate you for it?

 

Anyone else want to help me to explain it to Ringwood, or is it me getting it wrong??

Edited by Unbelievable Jeff
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Complaining is fine, this is the only way to get improvements, but expecting compensation for consequential damages is going too far. Lots of sh!t happens in this world and we all have to arrange our lives around it.

 

This.

 

Taking consequential to ridiculous levels, say I had a hungry lion living in my house instead of a child. Said hungry lion goes apeshít at around 18:30 each night. If the train is late, I know that my sofa is going to get eaten and shát out by the lion before I get back.

 

Should South West Trains compensate me for my sofa if that ever happens? :)

 

Or will people just say, "hah, pap you díck. Why on earth do you commute into London when you've a hungry lion living in your house? Didn't you make arrangements for you ever being late?"

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Complaining is fine, this is the only way to get improvements, but expecting compensation for consequential damages is going too far. Lots of sh!t happens in this world and we all have to arrange our lives around it.

 

I don't expect compensation for consequential damages I sustain (don't think I've ever said that) but I do for the **** poor service I receive.

 

I think that's fair enough.

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This.

 

Taking consequential to ridiculous levels, say I had a hungry lion living in my house instead of a child. Said hungry lion goes apeshít at around 18:30 each night. If the train is late, I know that my sofa is going to get eaten and shát out by the lion before I get back.

 

Should South West Trains compensate me for my sofa if that ever happens? :)

 

Or will people just say, "hah, pap you díck. Why on earth do you commute into London when you've a hungry lion living in your house? Didn't you make arrangements for you ever being late?"

 

I don't expect consequential damages, just compensation for the bad service I receive.

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But I wouldn't expect compensation for bad service in Tescos, Currys, my dentist's, my local hospital...

 

The main difference there is you can vote with your wallet.

 

Unbelievable Jeff is unbelievably fúcked on that score. I think he should give up the Project Management and live a pastoral existence in Somerset.

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But I wouldn't expect compensation for bad service in Tescos, Currys, my dentist's, my local hospital...

 

A) I don't have a choice if I want to work in the job I do.

B) I pay thousands to pay for a service and a documented level of service that I don't receive (they have compensation schemes). If you spent thousands and went to a BUPA hospital and got a **** service, what would you do? If you went to Curry's and bought a tv that didn't work would you take it back to Curry's, or would you not expect to be able to?

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I'm feeling that more and more.

 

I don't know why you don't work from home. In fact, I think you should work from home. As forum buddy, I have invented a specialised Project Manager keyboard to streamline your teleworking efforts:-

 

pmkeyb.png

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We are not going to agree, you pay to go by train , I pay to go by car, one has a means of compensation the other doesn't

 

You started by saying that you were out of pocket due to lateness, and thats why you want compensation for what you describe as poor service,

 

my point apart from I dont agree with compensation in this case (non injury cases) is you have a choice, and instead of chasing compo perhaps you should direct your efforts at back up for meeting your child and as I said probably all the rail company will do is reschedule the journey time to match the actual time, you'll still be late, and at that point I guess you'll consider alternative arrangements.

 

Lost count of the number of times road delays or flight delays have cost me hours, yet never expected to get paid as I consider the delivery from A to B as the service and the timetable or even Sat Nav target time as a guide.

 

two different view points which is what a forum is for, you cant persuade me nor I you , respect given though

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We are not going to agree, you pay to go by train , I pay to go by car, one has a means of compensation the other doesn't

 

You started by saying that you were out of pocket due to lateness, and thats why you want compensation for what you describe as poor service,

 

my point apart from I dont agree with compensation in this case (non injury cases) is you have a choice, and instead of chasing compo perhaps you should direct your efforts at back up for meeting your child and as I said probably all the rail company will do is reschedule the journey time to match the actual time, you'll still be late, and at that point I guess you'll consider alternative arrangements.

 

Lost count of the number of times road delays or flight delays have cost me hours, yet never expected to get paid as I consider the delivery from A to B as the service and the timetable or even Sat Nav target time as a guide.

 

two different view points which is what a forum is for, you cant persuade me nor I you , respect given though

 

:mcinnes:

 

I feel like I'm banging my head against a particularly stupid brick wall here.

 

It's not really about opinions based on what you say above, as we are talking apples and pears, ie: different things, but ok, you're not trying to understand.

 

You have said a number of times I have a choice. Please let me know what this choice is, and then maybe we can have a debate. I don't have family nearby, my other half has a very high pressure job, so what do you suggest I do?

 

By the way, if you don't travel by train and dont have any valuable input why don't you leave it to those who use the train in a regular basis to discuss it as frankly, your opinion is worthless.

Edited by Unbelievable Jeff
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:mcinnes:

 

I feel like I'm banging my head against a particularly stupid brick wall here.

 

It's not really about opinions based on what you say above, as we are talking apples and pears, ie: different things, but ok, you're not trying to understand.

 

You have said a number of times I have a choice. Please let me know what this choice is, and then maybe we can have a debate. I don't have family nearby, my other half has a very high pressure job, so what do you suggest I do?

 

By the way, if you don't travel by train and dont have any input why don't you leave it to those who use the train in a regular basis to discuss it as frankly, your opinion is worthless.

 

You really are one of the biggest pr1cks on here. HTH

 

I assume from Pap's reply that you were the one bleating about parking outside your house. Sounds like you have lots of struggles and don't know how to cope mostly.

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You really are one of the biggest pr1cks on here. HTH

 

I assume from Pap's reply that you were the one bleating about parking outside your house. Sounds like you have lots of struggles and don't know how to cope mostly.

 

No need to throw insults around is there, what's it got to do with you? Considering you're nearly always wrong, and one of the least respected posters on here, I'll take that as a compliment :lol:

 

Glad to see you're weighing in with another valuable opinion there Whelk. Suppose you've got keep up appearances as the forum clown.

 

Why don't you read the thread and make an informed opinion about what's going on, or hold your peace.

 

The parking things solved, thanks for asking. It cost us thousands of pounds to solve, but it's solved. I hope one day you have to spend thousands of pounds of your own money to solve a problem put upon you by others. Then you may actually feel a bit of empathy, instead of trying to be a forum warrior.

Edited by Unbelievable Jeff
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Have to say, SW trains are generally fine for me. Travel to Waterloo perhaps once / twice a week on average, never really noticed delays, but then I'm not that bothered if I arrive 5 mins late. Occasionally there is nowhere to sit which is a pain, but the service is ok.

I'd suggest either moving closer to your job, or getting a new one if it winds you up that much.

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Have to say, SW trains are generally fine for me. Travel to Waterloo perhaps once / twice a week on average, never really noticed delays, but then I'm not that bothered if I arrive 5 mins late. Occasionally there is nowhere to sit which is a pain, but the service is ok.

I'd suggest either moving closer to your job, or getting a new one if it winds you up that much.

 

Moving isn't an option, if I moved closer I'd have to spend near on a million for a similar house (which I can't afford) for what will actually be a longer commute as on worse lines, and I also don't want to bring my children up actually in London. I don't mind being 5 minutes late, that's not the issue, it's the 15 minutes late, half an hour late issues which present themselves a lot, which on a half an hour trip is quite unreasonable. It doesn't wind me up that much in general, it's just a very poor monopolised train service.

 

I think it's also a bit different being 5 minutes late on a journey that takes an hour rather than 5 minutes late on a journey that takes half an hour, it's a much larger proportion of the journey.

 

In my industry you have to go where the work is, and most of my work within a 50m radius is in central London as I specialise in retail, so can't really do anything about it.

 

I don't see what's unreasonable about complaining about a very poor service that you pay a lot of money for, when you cannot vote with your feet. As you can see, from those on here that use it on a daily basis, it is not just me.

 

I looked at the stats the other day, in January the commuter trains for SWT from my stop arrived on time (which is classed as within 5 minutes) 53% of the time. That is mentally bad.

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Moving isn't an option, if I moved closer I'd have to spend near on a million for a similar house

 

This is an exaggeration. If you moved to Woking / Guilford you could pick up the Non-stopping Waterloo train from Woking which takes 20 minutes to get into waterloo. Ok there would be nowhere to sit, but that's the way it goes. I'd guess this would reduce your annual ticket price by circa 4k, meaning you would have about £300 extra pcm to lump on the mortgage.

Moving closer doesn't mean you need a penthouse on leadenhall :)

 

As to your other point, you are perfectly entitled to your complaint. If it helps, the others that appear to get the same train as me (fast service from Portsmouth) seem to agree that it is fairly consistent.

I get on at Eastleigh and its 1hr 20 to Waterloo, I can't remember ever being very late. The tube however, is a different matter.

Edited by Plastic
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This is an exaggeration. If you moved to Woking / Guilford you could pick up the Non-stopping Waterloo train from Woking which takes 20 minutes to get into waterloo. Ok there would be nowhere to sit, but that's the way it goes. I'd guess this would reduce your annual ticket price by circa 4k, meaning you would have about £300 extra pcm to lump on the mortgage.

Moving closer doesn't mean you need a penthouse on leadenhall :)

 

As to your other point, you are perfectly entitled to your complaint. If it helps, the others that appear to get the same train as me (fast service from Portsmouth) seem to agree that it is fairly consistent.

I get on at Eastleigh and its 1hr 20 to Waterloo, I can't remember ever being very late.

 

I live closer in than Woking, I commute from Weybridge in Surrey, and even then Woking is the same line and would probably present the same issues, and cost me more.

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I live closer in than Woking, I commute from Weybridge in Surrey, and even then Woking is the same line and would probably present the same issues, and cost me more.

 

Well as I say, when my train hits Woking it's 20 minutes without stopping, my colleague lives in Woking and gets the same train regularly without issue.

If you are closer in, presume you are using some dawdling stopping service?

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Well as I say, when my train hits Woking it's 20 minutes without stopping, my colleague lives in Woking and gets the same train regularly without issue.

If you are closer in, presume you are using some dawdling stopping service?

 

It's actually the service from Woking, stops at Walton, Hersham, Esher and Surbiton. Takes about 35 minutes.

 

Looking at that Woking service for the past month it has also been late about the same amount of time. There is also no 20 minute service at that time of the day, the quickest is 28 minutes, so not saving much time, not solving the issue, living in a ****ter place and costing me more money - oh, and not getting a seat:

 

attachment.php?attachmentid=1550&d=1422693833

Edited by Unbelievable Jeff
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I don't know if its your screencap or my phone, but I can't read that. Here's one from train line, and you are right, 30 minutes direct. I apologise.

bdb67b542e4097fdff91f9135fce9125.jpg

 

Honestly though, I do feel you are wasting your energy here. If you are an expert in retail business analysis or something similar, and you are contracting, the client can wait for you. After all, you have the skills that they need.

 

Edit/ being as you have edited your post to

Include the actual figure (8 minutes is 8 minutes, after all), I'll edit mine.

 

I find it interesting that you create a thread asking for people's experiences, and then attack or deride any experiences contrary to your own.

I gave a view of my experiences, and unwittingly in my brief subscription to this thread have formed a view of you.

Pedantic would be a good descriptor, and spoilt.

Get up half an hour earlier you lazy bugger, then you won't be late and you can leave half an hour earlier to pick up your child, as I assume your high-powered jet-setting wife / husband is too busy.

Also - living in a ****ter place? I'll take Woking over masons any day!

 

Byezzz

Edited by Plastic
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I don't know if its your screencap or my phone, but I can't read that. Here's one from train line, and you are right, 30 minutes direct. I apologise.

bdb67b542e4097fdff91f9135fce9125.jpg

 

Honestly though, I do feel you are wasting your energy here. If you are an expert in retail business analysis or something similar, and you are contracting, the client can wait for you. After all, you have the skills that they need.

 

Edit/ being as you have edited your post to

Include the actual figure (8 minutes is 8 minutes, after all), I'll edit mine.

 

I find it interesting that you create a thread asking for people's experiences, and then attack or deride any experiences contrary to your own.

I gave a view of my experiences, and unwittingly in my brief subscription to this thread have formed a view of you.

Pedantic would be a good descriptor, and spoilt.

Get up half an hour earlier you lazy bugger, then you won't be late and you can leave half an hour earlier to pick up your child, as I assume your high-powered jet-setting wife / husband is too busy.

Also - living in a ****ter place? I'll take Woking over masons any day!

 

Byezzz

 

That all went a bit weird at the end? I didn't deride your experience or anything like that and I haven't attacked anyones experience with SWT on here? I thought we were just debating it, and then you went a bit weird.

 

What those figures say is that the trains were late around 60% of the time (the ones you get), just to let you know.

 

As an aside, I can't get up half an hour earlier, as I cannot drop the little one at nursery before 7.45, so have to work to that. As a business analyst I also have to be there in core hours to support the business, so I would stillhave to be there at 5. No advantage.

 

As you said above, I do have a right to complain, and yes, this will probably ultimately prove fruitless, but I can but try. Yes, my employers will obviously wait for me, and i cannot help the unreliable nature of SWT, but it's frustrating and doesn't look good, however blameless you are in it.

 

In addition to this, I think your post shows what's wrong with some people on the forum. I offered up on the original post where I travelled from, yet you still thought I was travelling from Southampton. It just shows that you didn't read the thread, or any of the opinions on it, but you offered your opinion anyway, making assumptions on what was said. But hey-ho.

Edited by Unbelievable Jeff
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Or perhaps you made it a divisive subject.

 

Perhaps, I certainly didn't mean to. All I was doing was complaining about a poor service that a lot of us on this forum suffer with.

 

It could also be to do with the fact that it's me complaining, and a number of people would argue black is white because I made the point. But there we go.

Edited by Unbelievable Jeff
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Perhaps, I certainly didn't mean to. All I was doing was complaining about a poor service that a lot of us on this forum suffer with.

 

I used to commute into London. It was shít. Hours of my life taken up every week. I solved it by finding something more suitable for the family and not commuting into London anymore. That was ace :)

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I'd just prefer for my trains to be on time :)

 

I'm surprised people find it such a divisive subject, expecting a decent service for your money?! But I guess that's people's prerogative.

Maybe people just wonder why you suddenly expected the trains to start running on time as soon as you started using them, when they hadn't been running on time for the previous 50 years.

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I used to commute into London. It was shít. Hours of my life taken up every week. I solved it by finding something more suitable for the family and not commuting into London anymore. That was ace :)

 

But for the sake of a train being on time and actually providing the service I pay for, it's a bit extreme to relocate us all, especially as I am likely to be stalling my other half career as well.

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Maybe people just wonder why you suddenly expected the trains to start running on time as soon as you started using them, when they hadn't been running on time for the previous 50 years.

 

It's not as soon as I started using them, I've been using them for 5 years, but they have got significantly worse over the last year.

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In addition to this, I think your post shows what's wrong with some people on the forum. I offered up on the original post where I travelled from, yet you still thought I was travelling from Southampton. It just shows that you didn't read the thread, or any of the opinions on it, but you offered your opinion anyway, making assumptions on what was said. But hey-ho.

 

I read most of the thread thanks, my response was mainly triggered by the bile that you spewed at other posters

"banging your head against a stupid brick wall" - just rude. Quite a few other posts are also rude and dismissive. Your commute is short, yet you still complain. You have chosen your line of business, your location, to have children, yet you still complain, and we should all agree, otherwise we are stupid, ill informed, or have an agenda against you.

For info, I did not assume you lived in Southampton, I simply said that Woking was a short, quick commute to Waterloo. It was your choice to say Woking was **** and it "wouldn't save you much time".

Don't just complain about your situation buddy. Change it or, with respect, stfu.

For what it's worth, I commute from Eastleigh to Newbury most days, takes me an hour each way, often don't see my kids at bed time, and work away quite a lot.

Maybe I could start a thread about how busy the roads are, and why should I pay my road tax?

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But for the sake of a train being on time and actually providing the service I pay for, it's a bit extreme to relocate us all, especially as I am likely to be stalling my other half career as well.

 

Possibly, but then possibly you're being unrealistic too. You can't really have kids and then expect not to have huge kid-shaped problems. I know that this is superficially about the train service, but it really boils down to having an inadequate support network for your family. That, my friend, is on you.

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I read most of the thread thanks, my response was mainly triggered by the bile that you spewed at other posters

"banging your head against a stupid brick wall" - just rude. Quite a few other posts are also rude and dismissive. Your commute is short, yet you still complain. You have chosen your line of business, your location, to have children, yet you still complain, and we should all agree, otherwise we are stupid, ill informed, or have an agenda against you.

For info, I did not assume you lived in Southampton, I simply said that Woking was a short, quick commute to Waterloo. It was your choice to say Woking was **** and it "wouldn't save you much time".

Don't just complain about your situation buddy. Change it or, with respect, stfu.

For what it's worth, I commute from Eastleigh to Newbury most days, takes me an hour each way, often don't see my kids at bed time, and work away quite a lot.

Maybe I could start a thread about how busy the roads are, and why should I pay my road tax?

 

I didn't say Woking was shít, I said it was shítter. And if you assumed I lived where I do how was it going to save £4k on trains a year by moving further away?

 

You clearly haven't read the thread. The point is the trains have got significantly worse over the last year, coming to a ridiculous nadir of **** for this month. I will be making a complaint, the same as a number of SWT users will do I guarantee and hopefully that will change things.

 

I'm not complaining about my 'situation'. I have a good life, I live in a nice part of the country with London on my doorstep. I earn a decent living. However, I have 3 gripes:

 

1. Difficult and inconsiderate Masons.

2. South West Trains inability to run even a half decent train service.

3. Russell ****ing Brand.

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Possibly, but then possibly you're being unrealistic too. You can't really have kids and then expect not to have huge kid-shaped problems. I know that this is superficially about the train service, but it really boils down to having an inadequate support network for your family. That, my friend, is on you.

 

Yes, having an inadequate support network makes it more difficult, unfortunately (and I don't mean this in a 'we regret it' way) had kids earlier than we planned due to the pill deciding not to work, so we have had kids 4 or 5 years before we planned to. It means our friends in the local area haven't had kids yet and as such we don't have people we know to help out. This wouldn't help if we relocated.

 

However, this is about trains, genuinely.

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