In the last few days got a bill fo £480, big shock , was expecting about £80+ as had been using internet for first time abroad.
Contacted Orange and put a firm/fair argument across that been loyal customer for 10+ years and never had prob before, fairly new smart phone and really didn't realise the true cost. Orange were completely understanding and actually agreed to treat the bill as if i bought a bundle before i travelled, reducing bill by over £360, what a result!
Paid new bill immediately over phone and now got to faff around a bit now cancelling direct debit/paying next months bill manually/then setting up direct debit again, but that's no problem for a saving of over £360.