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Tickets via phone line - not too happy


SaintRichmond
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I "booked" my 2 tickets this am, aprox 9.30

 

Not quite that straight forward though

 

I wanted Block 227

 

I was told that seats would be allocated, and I could end up with seats anyware between Blocks 227 and 231 - from the centre line back to the goal line

 

I am NOT impressed. Why cannot you Book the seats you WANT ???

 

Bit like asking for Kingsland and getting a seat in the away area

 

Doesn't make sense, especially in this computer age:D:)

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I "booked" my 2 tickets this am, aprox 9.30

 

Not quite that straight forward though

 

I wanted Block 227

 

I was told that seats would be allocated, and I could end up with seats anyware between Blocks 227 and 231 - from the centre line back to the goal line

 

I am NOT impressed. Why cannot you Book the seats you WANT ???

 

Bit like asking for Kingsland and getting a seat in the away area

 

Doesn't make sense, especially in this computer age:D:)

 

That would be because Saints' ticketing system is based on St Mary's not Wembley I should think, and there's not much point rewriting it and doing all the bug-fixing, testing that would be required for the sake of one match.

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I "booked" my 2 tickets this am, aprox 9.30

 

Not quite that straight forward though

 

I wanted Block 227

 

I was told that seats would be allocated, and I could end up with seats anyware between Blocks 227 and 231 - from the centre line back to the goal line

 

I am NOT impressed. Why cannot you Book the seats you WANT ???

 

Bit like asking for Kingsland and getting a seat in the away area

 

Doesn't make sense, especially in this computer age:D:)

 

This was all explained on the Saints website.

You can only apply for the blocks they specified.

227-231 was one of them.

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Also the guy I spoke said, let me just make sure I get your 6 seats together and then spent time booking them together so the must be allocating seating straight away, I guess it just saves some time, Anyway, Were all going to Wembley!!

 

The booking guy I spoke to did not say that. He indicated that he could not even state my PREFERRED Block when my booking was forwarded

 

OK, I'm going to Wembley, but it did not seem like a TRUE "Booking" service

 

Until I get my tickets circa 16th March, I will NOT know where I am sitting

 

I simply :cool:think that is a poor service.

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Can't you just be happy you're going?

 

In the great scheme of things it doesn't really matter that much where you sit.

 

Yes, I am happy that I am going

 

Yes, it DOES matter where I sit

 

You are obviously not bothered where YOU sit in a cinema or theatre then ???

 

Or at St Mary's even ?? Any seat will do will it ??

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Why don't you get off the back of David and his box office team

 

Carlisle are charging a booking fee too

 

http://www.carlisleunited.co.uk/page/TicketNews/0,,10361~1967934,00.html

 

All about opinions mate

 

To use the telephone will cost £3 a ticket. Don't really give a f*** what anyone else charges - it is pretty steep - would you not agree ?

 

Especially when you consider most of us would have been pretty happy to queue and purchase in person - that would have kept the box office team busy !

 

And for that fee you still can't get told what seat

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All about opinions mate

 

To use the telephone will cost £3 a ticket. Don't really give a f*** what anyone else charges - it is pretty steep - would you not agree ?

 

Especially when you consider most of us would have been pretty happy to queue and purchase in person - that would have kept the box office team busy !

 

And for that fee you still can't get told what seat

 

Think you'll find that it's a Wembley imposed booking fee and nothing to do with the participating clubs.

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Think you'll find that it's a Wembley imposed booking fee and nothing to do with the participating clubs.

 

Doesn't Carlisle link (that someone else pointed to) show concessions for booking fee ? Still disappointing. Trying to book 34 tickets for a group of us that go up with our kids to St Marys - ideally all together in particular area.

 

Still trying to get through whilst reading forum - reading the comments that its going to end up costing an extra £100 + for this booking just 'smarts' a bit !

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Think you'll find that it's a Wembley imposed booking fee and nothing to do with the participating clubs.

 

wrong.

 

Carlisle put tickets on sale they were available on the phone, online, or in person at the ticket office.

Tickets purchased over the counter at the ticket office have no booking fee, info passed to me by a carlisle contact who had just been down there to buy them last week

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wrong.

 

Carlisle put tickets on sale they were available on the phone, online, or in person at the ticket office.

Tickets purchased over the counter at the ticket office have no booking fee, info passed to me by a carlisle contact who had just been down there to buy them last week

 

I think this is the same at St. Mary's, i.e. book in person at the ground, no booking fee. The booking charge is standard for Wembley games, concerts etc, and I would guess this comes from Wembley itself.

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I think this is the same at St. Mary's, i.e. book in person at the ground, no booking fee. The booking charge is standard for Wembley games, concerts etc, and I would guess this comes from Wembley itself.

 

That is how I understand it. It is a rip-off but a Wembley imposed one not a Saints one.

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All about opinions mate

 

To use the telephone will cost £3 a ticket. Don't really give a f*** what anyone else charges - it is pretty steep - would you not agree ?

 

Especially when you consider most of us would have been pretty happy to queue and purchase in person - that would have kept the box office team busy !

 

And for that fee you still can't get told what seat

 

I just ordered 30 tickets online and got charged a WHOPPING £3... 10p per ticket.

 

Are you for real?!?!?!??!?!?!

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That would be because Saints' ticketing system is based on St Mary's not Wembley I should think, and there's not much point rewriting it and doing all the bug-fixing, testing that would be required for the sake of one match.

I get so fed up with all the negative posters on this forum. ;)

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I get so fed up with all the negative posters on this forum. ;)

 

Obviously we're in the process of testing hosting Wembley's new system for them in advance of the reinstatement and FA Cup Semi-Final, Final and Play-Off Final appearance, they just couldn't push it through in time for the JPT, I mean... :smt033

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Yes, I am happy that I am going

 

Yes, it DOES matter where I sit

 

You are obviously not bothered where YOU sit in a cinema or theatre then ???

 

Or at St Mary's even ?? Any seat will do will it ??

 

I am in the phase 2 booking from next Monday.

 

Looks like I will be in nose bleed territory,still wtf ,anywhere in the stadium will do me.

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Judging by the other thread the main problem with using the online system is that people haven't got their accounts set up properly, and the main problem with phone booking is that you get charged £3 PER TICKET not £3 per booking.

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I'm never good with being on hold, I always get paranoid that it isn't working and i'm just stuck on the music for all eternity.

EDIT; nah it's OK, it was working. Was sat there for 10 minutes before being disconnected. Thank god for that. *rolleyesthingy*

Edited by Saint_clark
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I just ordered 30 tickets online and got charged a WHOPPING £3... 10p per ticket.

 

Are you for real?!?!?!??!?!?!

 

Telephone booking was £3 per ticket

 

As one person quoted - if you book at ticket office there would be no charge BUT at this time that is not an option

 

But hey - sorry for moaning. Didn't know that passing an opinion was going to offend soooooooo many people.

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Telephone booking was £3 per ticket

 

As one person quoted - if you book at ticket office there would be no charge BUT at this time that is not an option

 

But hey - sorry for moaning. Didn't know that passing an opinion was going to offend soooooooo many people.

 

Do you think the 6 or so people at the Box Office will be able to cope with the demand to sell 44,000 tickets in such a short space of time?

 

Bearing in mind we have an away game tommorow and home on Saturday as well.

 

It doesn't offend me... I think the club have every right to charge people for telephone bookings... there is a perfectly good online booking system, as I said, I booked 30 in about 5 minutes this morning. Simples.

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Well I've just got mine by phone. Had to wait a few minutes in the phone queue but got there eventually. And, oh boy, am I DELIGHTED. £44 seat near the half way line. In '76 and '79 I was an impoverished student living in Sheffield so I missed those finals. After the FA Cup win I couldn't even afford a pint to celebrate the victory. No student loans in those days and only a limited grant (for me anyway). The ZDS final somehow passed me by - too busy forging a career in London. The 2003 Cardiff final I couldn't get a ticket as I was not a ST holder. So I REALLY don't give sh*t where I am sitting because I'M BL**DY WELL GOING TO WEMBLEY TO SEE THE SAINTS WIN (hopefully !!). CHESHIRE CATS HAVE NOTHING ON ME RIGHT NOW......;-) x 10,000..!!

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I'm never good with being on hold, I always get paranoid that it isn't working and i'm just stuck on the music for all eternity.

EDIT; nah it's OK, it was working. Was sat there for 10 minutes before being disconnected. Thank god for that. *rolleyesthingy*

 

I had that too - three times before finally getting through. So frustrating. Wouldn't mind being on hold if they had one of those "you are now number 23 in the queue" systems that other big organisations have, but being cut off after 10 minutes is very irritating. BTW, did anybody else get through during the period when the card payment system wasn't working properly? 20 minutes waiting for the payment to be accepted! The poor girl at the other end of the line was at her wits' end, the poor thing. All you could hear was other operators in the background saying the same thing "Oh no, payment failed". Just don't think the system could cope...

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Telephone booking was £3 per ticket

 

As one person quoted - if you book at ticket office there would be no charge BUT at this time that is not an option

 

But hey - sorry for moaning. Didn't know that passing an opinion was going to offend soooooooo many people.

 

Should of booked online then and you would of saved money, simples really

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Seems that real fans are paying up again, we have the booking fee,postage etc and when it comes to the tickets for general sale I think they will be able to walk up to the ticket office pay only the actual price and sit where you want.

Whinge over

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