My view, FWIW, is that some on here are being very harsh.
I was as frustrated as everyone else, but I do appreciate that people are managing this site in their 'spare' time and for no money.
If I was paying £100 a year for this service, I'd be VERY upset but, get real, it only costs us a fiver and the guys are doing their level best to make things better.
Let's cut them some slack, eh?