Ok,
A friend has bought a laptop from PC World and it is suffering from a fault when charging the battery.
It will only charge when the plug adapter is not pushed all the way in and at a certain angle. It means it is dying every few minutes and so she cannot take it to uni with her.
PC World say it is a motherboard issue, and it has been away and been 'changed,' yet the fault has reccured. She is fed up and wants it swapped for something that works, but they refuse to do this, she and her parents have spoken to various managers, yet they are seemingly appathetic and will only offer repair. What can she do?