Don't agree. Our party did Israel. I ordered the Milan tickets on-line, on the first day they went on sale and the £6.95 postage was automatically added in the "basket".
Ours have turned up by special delivery this morning and I'm delighted to see we are in the front half of the middle tier. Block 205.
There are numerous codes and numbers printed on them, but my passport number is not one of them. Names written in pen, by hand.