Jump to content

help requested - Broadband Satisfaction Survey


Saint Keith
 Share

Recommended Posts

Firstly, my thanks to Steve and Baj for allowing me to post this in the lounge

 

http://survey.constantcontact.com/survey/a07e2r99g3yg6432om2/start

 

i would really appreciate your help in completing a short survey on your satisfaction or otherwise with your broadband provider

 

it is for the final part of my MBA dissertation

 

it is not a survey about which companies are best, but about the factors people took into consideration when the chose their isp, how their expectations have been met or not met, and the specific reasons why they either choose to switch to another provider or stay where they are even though they are not satisfied

 

i need to get over 550 valid responses, and i also need to get as wide a cross section of the population as possible, hence the reason its in the lounge rather than the technology section. Its not really aimed at the serious/heavy/professional users, more the every day user, but of course, all responses are very welcome

 

its should take less then 5 minutes to complete, and id be grateful to everyone who completes it

 

http://survey.constantcontact.com/survey/a07e2r99g3yg6432om2/start

Link to comment
Share on other sites

Firstly, my thanks to Steve and Baj for allowing me to post this in the lounge

 

http://survey.constantcontact.com/survey/a07e2r99g3yg6432om2/start

 

i would really appreciate your help in completing a short survey on your satisfaction or otherwise with your broadband provider

 

it is for the final part of my MBA dissertation

 

it is not a survey about which companies are best, but about the factors people took into consideration when the chose their isp, how their expectations have been met or not met, and the specific reasons why they either choose to switch to another provider or stay where they are even though they are not satisfied

 

i need to get over 550 valid responses, and i also need to get as wide a cross section of the population as possible, hence the reason its in the lounge rather than the technology section. Its not really aimed at the serious/heavy/professional users, more the every day user, but of course, all responses are very welcome

 

its should take less then 5 minutes to complete, and id be grateful to everyone who completes it

 

http://survey.constantcontact.com/survey/a07e2r99g3yg6432om2/start

 

Done! HTH!

Link to comment
Share on other sites

Tried to do the survey but got to this question:

 

"Which factors have not met the expectations you had when you signed up. Please tick all the factors that apply"

 

No factors applied as my ISP met my expectations.

 

It says i have to tick a box as it's a required field so i had to abort the survey.

 

Sorry to be awkward.;)

Link to comment
Share on other sites

Done - might have been a good idea to find out what BB package people had and with which provider? Some of my answers were specifically based on the fact I've got BT Broadband Anywhere with mobile phones attached as well. Some of the answers were more geared towards this set up than that of someone who just has a single BB package with no add ons...

Link to comment
Share on other sites

Done - might have been a good idea to find out what BB package people had and with which provider? Some of my answers were specifically based on the fact I've got BT Broadband Anywhere with mobile phones attached as well. Some of the answers were more geared towards this set up than that of someone who just has a single BB package with no add ons...

 

thanks, yes thats a separate study, taking the findings and relating them to particular organisations or types of packages, this one is just to try and understand the antecedents of churn a bit better

Edited by Saint Keith
Link to comment
Share on other sites

Done

 

 

 

Yep, I had to lie on this question in order to complete the survey.

 

There are some error(s). Please see each marked section below.

 

Which factors have not met the expectations you had when you signed up. Please tick all the factors that apply

 

 

icon_error.gif This is a required question. Please select at least one item below to continue. (SRES_002)

 

price per month / package

 

contract length

 

equipment provided

 

usage allowance

 

speed (upstream/downstream connectivity)

 

customer service

 

reliability of service

 

brand reputation

 

convenience / bundled service

 

webspace

 

 

If I'm totally happy with my service how on earth can I honestly answer this question and, therefore, complete the survey?

 

This survey is obviously flawed or, more cynically, is canted so that the person completing the survey either contradicts themselves or lies.

 

NOT COMPLETED :smt070:smt103:smt103:smt103:smt103

Link to comment
Share on other sites

There are some error(s). Please see each marked section below.

 

Which factors have not met the expectations you had when you signed up. Please tick all the factors that apply

 

 

icon_error.gif This is a required question. Please select at least one item below to continue. (SRES_002)

 

price per month / package

 

contract length

 

equipment provided

 

usage allowance

 

speed (upstream/downstream connectivity)

 

customer service

 

reliability of service

 

brand reputation

 

convenience / bundled service

 

webspace

 

 

If I'm totally happy with my service how on earth can I honestly answer this question and, therefore, complete the survey?

 

This survey is obviously flawed or, more cynically, is canted so that the person completing the survey either contradicts themselves or lies.

 

NOT COMPLETED :smt070:smt103:smt103:smt103:smt103

 

its just a routing error, which has been sorted

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

View Terms of service (Terms of Use) and Privacy Policy (Privacy Policy) and Forum Guidelines ({Guidelines})