I'd love to pay the £3 booking fee....

[CB Saint]

...but they won't let me.

 

Just come back from the stadium to buy tickets for the Bournemouth game, but it seems I have disappeared from their database and therefore they won't sell them to me.

 

I held a season for many years at SMS (not for the last four - I know plastic fan) and I have got my match tickets since through season ticket holders. Do you get chucked off the list if you are inactive for a period of time.

 

Very fed up and irate (both of which did not improve my persuasive skills at the ticket office)

[Turkish]

...but they won't let me.

 

Just come back from the stadium to buy tickets for the Bournemouth game, but it seems I have disappeared from their database and therefore they won't sell them to me.

 

I held a season for many years at SMS (not for the last four - I know plastic fan) and I have got my match tickets since through season ticket holders. Do you get chucked off the list if you are inactive for a period of time.

 

Very fed up and irate (both of which did not improve my persuasive skills at the ticket office)

 

Yeah its 3 years and 11 months.

[bungle]

If you buy in person you don't have to pay the £3. Suggest you phone up to be told you can't purchase, then you can whinge about not being able to pay the £3.

[CB Saint]

If you buy in person you don't have to pay the £3. Suggest you phone up to be told you can't purchase, then you can whinge about not being able to pay the £3.

 

I would gladly pay it - I'd pay double right now if they would sell me the effing tickets.

[benjii]

...but they won't let me.

 

Just come back from the stadium to buy tickets for the Bournemouth game, but it seems I have disappeared from their database and therefore they won't sell them to me.

 

I held a season for many years at SMS (not for the last four - I know plastic fan) and I have got my match tickets since through season ticket holders. Do you get chucked off the list if you are inactive for a period of time.

 

Very fed up and irate (both of which did not improve my persuasive skills at the ticket office)

 

http://www.saintsfc.co.uk/page/Membership/0,,10280,00.html

 

It says anyone who has held a ST or membership since 2001 should be able to use the online system.

 

EDIT: that is aimed at last season though so maybe the drawbridge has been pulled up a bit.

 

On which point... there should be an announcement about this year's membership pdq given that tickets are now on sale for the matches.

[Saint Fan CaM]

...but they won't let me.

 

Just come back from the stadium to buy tickets for the Bournemouth game, but it seems I have disappeared from their database and therefore they won't sell them to me.

 

I held a season for many years at SMS (not for the last four - I know plastic fan) and I have got my match tickets since through season ticket holders. Do you get chucked off the list if you are inactive for a period of time.

 

Very fed up and irate (both of which did not improve my persuasive skills at the ticket office)

 

Err, if you've booked via others then surely its obvious you won't be on the database? Kind of surprised they don't have your ST details still though - don't you keep your old ST 'tickets'?

Edited 5 July, 2010 by Saint Fan CaM

[CB Saint]

Err, if you've booked via others then surely you won't be on the database?

 

They got the tickets in their name - I just paid them back.

[Thedelldays]

They got the tickets in their name - I just paid them back.

 

then you are not on the database..?

[CB Saint]

then you are not on the database..?

 

I had a season ticket for 5 years or so under my name.

[Saint Fan CaM]

They got the tickets in their name - I just paid them back.

 

Well there's your problem mate. You need to start putting together your own purchasing history with them from scratch so you 'get onto the database'. Or find an old ST ticket/card that you bought - they would probably honour that I would suspect.

[Thedelldays]

I had a season ticket for 5 years or so under my name.

 

did you ask if you were on the ticket database..?

[the saint in winchester]

It's be an odd one for me, as well.

Although I have been booking tickets online for years, it doesn't recognize my customer number (I was a member). However it does recognize my teenage son's number (although he has never bought any tickets) and it does my father's, who hasn't been to SMS for about 5 years, and died a year ago!!!

You couldn't make it up.

I'll be booking tickets using my son's number this season, then.

[for_heaven's_Saint]

...but they won't let me.

 

Just come back from the stadium to buy tickets for the Bournemouth game, but it seems I have disappeared from their database and therefore they won't sell them to me.

 

I held a season for many years at SMS (not for the last four - I know plastic fan) and I have got my match tickets since through season ticket holders. Do you get chucked off the list if you are inactive for a period of time.

 

Very fed up and irate (both of which did not improve my persuasive skills at the ticket office)

 

That'll teach you!

[Dave Benson Phillips]

They did have a database cleanse at some point in the last couple of years.

[Hatch]

I was on the database last season, even though not having a season ticket since the year we went down. ( from the PL)

 

and being blocked for 3 years inbetween as well.

[paris]

Some on here will use your story to beat the powers that be with ....

[Dave Benson Phillips]

Some on here will use your story to beat the powers that be with ....

 

Not me. Database housekeeping, makes perfect sense to erase people who have been inactive for a year or two.

[dune]

All i've got to say is that I'd love to not pay the £3 Cortese Tax. It's ****ing daylight robbery and so much for Liebherr and his business ethics.

[boxosponge]

...

 

Do you get chucked off the list if you are inactive for a period of time.

 

 

Schedule 1 of Data Protection Act probably applies "Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes"

 

I reckon keeping your information would have been illegal

[trousers]

All i've got to say is that I'd love to not pay the £3 Cortese Tax. It's ****ing daylight robbery and so much for Liebherr and his business ethics.

 

You've been paying a 'surcharge' for the last 50+ years. It's simply been absorbed into the price of the ticket. All they are doing now is making it clear what portion of the ticket is a surcharge.

 

Probably.

[Dave Benson Phillips]

You've been paying a 'surcharge' for the last 50+ years. It's simply been absorbed into the price of the ticket. All they are doing now is making it clear what portion of the ticket is a surcharge.

 

Probably.

 

No, all they are doing is putting a price rise onto the tickets which is hidden as a booking fee, so the more simple people like Mark SFC don't notice they have actually put the prices up.

 

If they were making things clearer, they would have put the ticket price DOWN £3 and then added a booking fee... not just added it on to the existing price.

 

It's a price rise. Simple as that.

Edited 5 July, 2010 by Dave Benson Phillips

[The9]

Not me. Database housekeeping, makes perfect sense to erase people who have been inactive for a year or two.

 

A lot more sense than asking people they think might have incorrect details on the database to log in using those incorrect details in order to fix them, that's for sure.

 

Especially when, having failed to access your details on the data cleanse db, if you then log into your account normally it shows you the info you tried to use to log into the data cleanse db is right, but doesn't work nevertheless. On the bright side, you can then change all the info on the account directly, which seems the logical way of doing it anyway.

 

Guh.

[The9]

All i've got to say is that I'd love to not pay the £3 Cortese Tax. It's ****ing daylight robbery and so much for Liebherr and his business ethics.

 

Nice to see the phrase catching on. I'm so proud.

[trousers]

No, all they are doing is putting a price rise onto the tickets which is hidden as a booking fee, so the more simple people like Mark SFC don't notice they have actually put the prices up.

 

Of they were making things clearer, they would have put the ticket price DOWN £3 and then added a booking fee... not just added it on to the existing price.

 

It's a price rise. Simple as that.

 

Yes, that's how I see it too. It's a rise in price. No disputing that IMO.

 

I think the difference is that I would prefer to see the overall 'risen' price broken up into its constituent parts. I'd have been of the same opinion if the overall price had stayed the same or fallen.

[RedArmy]

I didn't get charged the £3 booking fee.

 

2 season tickets, £290 each.......charge to my CC....£580.

 

Cortese must love me.

[Liquidshokk]

I don't understand. Do you have to be on their database to buy an individual ticket these days?!!? can't you just be added to the database??

[Dave Benson Phillips]

A lot more sense than asking people they think might have incorrect details on the database to log in using those incorrect details in order to fix them, that's for sure.

 

Especially when, having failed to access your details on the data cleanse db, if you then log into your account normally it shows you the info you tried to use to log into the data cleanse db is right, but doesn't work nevertheless. On the bright side, you can then change all the info on the account directly, which seems the logical way of doing it anyway.

 

Guh.

 

That's what happened to me as well, I thought Cortese had banned me for a minute!!!

[CB Saint]

I don't understand. Do you have to be on their database to buy an individual ticket these days?!!? can't you just be added to the database??

 

Tried this - they said they could add me but would not sell me tickets to the Bournemouth game. I have to say they were not particularly helpful, the lad serving me seemed more interested in making sure his quiff stayed in shape.

[Liquidshokk]

Tried this - they said they could add me but would not sell me tickets to the Bournemouth game. I have to say they were not particularly helpful, the lad serving me seemed more interested in making sure his quiff stayed in shape.

 

This is for the cup game rather than the league one right? Is there an official rule in place that says you must be on the database to buy cup tickets? I can understand there being some kind of order for big games, but really????

[bungle]

I didn't get charged the £3 booking fee.

 

2 season tickets, £290 each.......charge to my CC....£580.

 

Cortese must love me.

 

No booking fee for season tickets.

 

Better luck next time.

[Gorgiesaint]

This is for the cup game rather than the league one right? Is there an official rule in place that says you must be on the database to buy cup tickets? I can understand there being some kind of order for big games, but really????

 

No, its was highlighted on the release from the club that tickets would only be sold to people on the database.

 

http://www.saintsfc.co.uk/page/TicketNews/0,,10280~2080054,00.html

 

Tried this - they said they could add me but would not sell me tickets to the Bournemouth game. I have to say they were not particularly helpful, the lad serving me seemed more interested in making sure his quiff stayed in shape.

 

Can I suggest that if you still want to go (despite the best efforts of the club), get them to add you to the databse & then try booking on-line - it might just let you book.

 

All in all, very poor from the club. I am concerned that I have been deleted as well as I cannot log into the data cleanse so I might find myself in the same position. I would also email David Luker, he has been helpful in the past in resolving issues.