No online sales for "2nd period" Wembley tickets!!

[Macey_J2]

Who dreamt up that stupid idea??, the OS doesnt say anything about being able to purchase them at the box office either. I guess they must enjoy answering thousands of phone calls at the same time.

 

Online sales make it easier for everyone concerned imo.

 

Rant over, for now.

[Matthew Le God]

This has been public knowledge for a while, why didn't you make a postal application?

Edited 1 March, 2010 by Matthew Le God

[Macey_J2]

I obviously didn't realise we were living in the 1970's and were expected to send a letter to get a ticket!!

 

 

Yes i should have paid more attention to the instructions but wtf! this is the first time i've heard of a postal application being necessary. And it really shouldn't be. Computers are made to make our personal lives and businesses easier, and they decide to do it the hard way and tackle 20,000 letters and phone calls manually instead. Crazy!

[Matthew Le God]

You said you read the OS. The OS clearly states on every article about the tickets that there are no online sales and there are postal applications. Is it really that hard to post a letter or make a phone call? I don't think you have a leg to stand on.

[dune]

The ticket office's weird and wonderful selling methods are very odd to say the least.

 

Pre registration is the most spazzy idea they've come up with to date. I think David Luker gets a kick out of making fans jump through hoops to get a ticket.

[Eastcowzer]

This weeks ticket sales are for MK Dons attendees, so I think you have to present your ticket 'stubs' from one, or both, of those games when you apply, and no, not photo copies. as they can easily be passed around.

No computers are, as yet, able to pass original copies down a telephone line, hence no on-line sales

[Winchester_Saint]

I'm just gonna call up at 9am and tell them my customer number, along with my brother's and my mate's. We all bought tickets for both the away and home legs, so they must have this record on their database. I agree though, Saints always seem to do things the hard way, no matter what it is, on or off the pitch

[St.Bart -No.1]

This weeks ticket sales are for MK Dons attendees, so I think you have to present your ticket 'stubs' from one, or both, of those games when you apply, and no, not photo copies. as they can easily be passed around.

No computers are, as yet, able to pass original copies down a telephone line, hence no on-line sales

 

But they are taking telephone sales , so you reasoning doesn't stack up.

[NickG]

Who dreamt up that stupid idea??, the OS doesnt say anything about being able to purchase them at the box office either. I guess they must enjoy answering thousands of phone calls at the same time.

 

Online sales make it easier for everyone concerned imo.

 

Rant over, for now.

 

they made it clear at the start

 

postal or phone.

[Block 5]

I obviously didn't realise we were living in the 1970's and were expected to send a letter to get a ticket!!

 

 

Yes i should have paid more attention to the instructions but wtf! this is the first time i've heard of a postal application being necessary. And it really shouldn't be. Computers are made to make our personal lives and businesses easier, and they decide to do it the hard way and tackle 20,000 letters and phone calls manually instead. Crazy!

 

That'll learn ya.

[obelisk]

Phone clasped to ear getting pretty bored with the same "busy" message.

 

I simply cannot understand why online sales are unavailable to those with MK Dons tickets lurking there on the database. It really isn't difficult.

[JustMike]

i think they removed the online option because they are aware of the bugs. In that people can get more than they should be able to do

[Saint_clark]

i think they removed the online option because they are aware of the bugs. In that people can get more than they should be able to do

 

Exactly, I know someone who got four on one ST.

[Saint_clark]

Having said that, it's a bit cheeky making everybody pay £3 per ticket now.

[krissyboy31]

i think they removed the online option because they are aware of the bugs. In that people can get more than they should be able to do

 

It wasn't available for the second phase sales of Skates tickets either but once they went on unlinked general sale, it was reintroduced and I guess it will be the same here (if there's any left).

[Kingsland Red]

This weeks ticket sales are for MK Dons attendees, so I think you have to present your ticket 'stubs' from one, or both, of those games when you apply, and no, not photo copies. as they can easily be passed around.

No computers are, as yet, able to pass original copies down a telephone line, hence no on-line sales

 

No. Ticket stubs are not accepted.

The ticket office need customer number and ideally the MK Dons game ticket order number.

[saintwarwick]

People will moan for moanings sake, ordered my ticketrs a week ago, no problem

[Michelle]

Yawn, here we go again.

 

If you couldn't be arsed to read the instructions, you only have yourself to blame.

If you couldn't be arsed to send a letter (which, incidentally, has happened several times over the last few years, including Cardiff in 2003!) then you only have yourself to blame.

 

Some people seriously need to look at the real reasons they can't get what they want, rather than just moaning that it's everyone else's fault.

 

Rant over.

[Arizona]

Tried to book online over the weekend using my grandparents STs, but the stupid website wouldn't register them. Now spent all afternoon being told, "all opperators are currently busy, please try again later.

[oldsarum]

Yawn, here we go again.

 

If you couldn't be arsed to read the instructions, you only have yourself to blame.

If you couldn't be arsed to send a letter (which, incidentally, has happened several times over the last few years, including Cardiff in 2003!) then you only have yourself to blame.

 

Some people seriously need to look at the real reasons they can't get what they want, rather than just moaning that it's everyone else's fault.

 

Rant over.

 

Hear Hear !

 

It's not complicated just follow instructions, or to post a letter or hand it in as I did, or use the telephone

 

Also for those suggesting do bookings on line, not everyone has broadband and also Its difficult to access.

 

I've tried several times following all the instructions from ticket office and i'm still unable to get into system.

[whiteleySaint30]

try 01271335708, direct number for the ticket office. you will get through in minutes.

[St.Bart -No.1]

Yawn, here we go again.

 

If you couldn't be arsed to read the instructions, you only have yourself to blame.

If you couldn't be arsed to send a letter (which, incidentally, has happened several times over the last few years, including Cardiff in 2003!) then you only have yourself to blame.

 

Some people seriously need to look at the real reasons they can't get what they want, rather than just moaning that it's everyone else's fault.

 

Rant over.

 

If your not working for the ticket office, then your definitely sleeping with some one there :-)

[Sour Mash]

Putting to one side what was or wasn't advertised previously, I certainly think Saints certainly need to take a good look at their various booking systems. An easy to use, fast and efficient system would quickly stop all the moaners!

[Michelle]

If your not working for the ticket office, then your definitely sleeping with some one there :-)

 

Ha, funny. I just appreciate them for what they do, despite the **** they get thrown at them sometimes - they're in a very similar position to me and my staff in the industry we're in.

 

I've also had a lot of communications with them, and in particular David Luker, over the years through being involved in various supporters groups, and always found them helpful and courteous.

 

Just saying it as I see it. As I mentioned elsewhere, people are quick to complain, but not so forthcoming when praise is due. Nobody is perfect, and no system will ever be perfect, but that's just life I'm afraid, and people just need to get over it.

[JustMike]

Exactly, I know someone who got four on one ST.

 

yes, as do i.

[Simon_UK]

I guess the online system can't cope with sorting out those that went to previous games, Season tickets holders are a flag they can set, but I guess they can't get the software to sort out which of the non st holders would be entitled to a ticket and which wouldn't

[Alain Perrin]

I had to go to the toilet in St Mary's the other day and wipe my own arse. This is a disgrace. Luker out.

 

Kind regards,

 

a ***t

[Macey_J2]

people are quick to complain, but not so forthcoming when praise is due. Nobody is perfect, and no system will ever be perfect, but that's just life I'm afraid, and people just need to get over it.

 

I like the online system (obviously) its the quickest and easiest way to get tickets, and i've actually told them so recently. They had 200,000 phone calls today, and 99% would have been reduced if the online system was taking orders. I was phoning all day and never got through!

 

I know the online system has records of previous purchases and has the intelligence to flag up when a particular customer number is ineligible at a certain time.

 

I had to go down in the end, and fill out the form that the postal apps had done. For the little information i had to hand over, id say it could have been dealt with in 5 minutues online.

 

Original point is, its the 21st century, the online service appeared to have the capabilty to do the job today, and i wana put as little effort in as possible when trying to get a ticket, and im sure im not alone.

 

They were never going to have enough phone operators to service the amount of calls, and by the time all you postal applicants' letters had been read, the block you wanted to be in had, in all probability been filled.

 

Perrin, i had the same misfortune, not 'appy!

[saintwarwick]

I like the online system (obviously) its the quickest and easiest way to get tickets, and i've actually told them so recently. They had 200,000 phone calls today, and 99% would have been reduced if the online system was taking orders. I was phoning all day and never got through!

 

I know the online system has records of previous purchases and has the intelligence to flag up when a particular customer number is ineligible at a certain time.

 

I had to go down in the end, and fill out the form that the postal apps had done. For the little information i had to hand over, id say it could have been dealt with in 5 minutues online.

 

Original point is, its the 21st century, the online service appeared to have the capabilty to do the job today, and i wana put as little effort in as possible when trying to get a ticket, and im sure im not alone.

 

They were never going to have enough phone operators to service the amount of calls, and by the time all you postal applicants' letters had been read, the block you wanted to be in had, in all probability been filled.

 

Perrin, i had the same misfortune, not 'appy!

 

Simple way around this is get a season ticket then no problems

[Macey_J2]

I was waiting for that answer! Cant afford it atm and cant get the time off work as much as i'd like! but I go to as many as i can inc every round of the JPT thus far

[Morph]

The ticket office's weird and wonderful selling methods are very odd to say the least.

 

Pre registration is the most spazzy idea they've come up with to date. I think David Luker gets a kick out of making fans jump through hoops to get a ticket.

 

He even used to make Season Ticket holders jump through hoops. Thankfully that is no longer the case. Someone must have had a word in his ear.

 

 

Regards

 

 

Morph

[Morph]

Having said that, it's a bit cheeky making everybody pay £3 per ticket now.

 

In fairness I believe that is probably down to Wembley. Nothing comes cheap with them.

 

 

 

Regards

 

 

Morph

[Cowesboy]

Please Can someone tell me what time online sales will start when ticket sales go online on 10th March?

 

Will it 00.00 hrs or when the ticket office opens?

[The9]

I like the online system (obviously) its the quickest and easiest way to get tickets, and i've actually told them so recently. They had 200,000 phone calls today, and 99% would have been reduced if the online system was taking orders. I was phoning all day and never got through!

 

I know the online system has records of previous purchases and has the intelligence to flag up when a particular customer number is ineligible at a certain time.

 

I had to go down in the end, and fill out the form that the postal apps had done. For the little information i had to hand over, id say it could have been dealt with in 5 minutues online.

 

Original point is, its the 21st century, the online service appeared to have the capabilty to do the job today, and i wana put as little effort in as possible when trying to get a ticket, and im sure im not alone.

 

They were never going to have enough phone operators to service the amount of calls, and by the time all you postal applicants' letters had been read, the block you wanted to be in had, in all probability been filled.

 

Perrin, i had the same misfortune, not 'appy!

 

I'm pretty sure the main reason you can't use online for MK-linked purchases is because there's no way to make the online system only available to people who bought MK tickets. They can just about force future sales linking and get that to work, but retrospective ones seem to need a bit of human interaction.

 

And as for 200,000 calls, I should think most people will have made 50 each lasting about 5 seconds befoer they got connected, it's not like they're all chatting to an operator or actually buying tickets.

[The9]

Please Can someone tell me what time online sales will start when ticket sales go online on 10th March?

 

Will it 00.00 hrs or when the ticket office opens?

 

I've managed to get in online at 11:30pm the day before previously, as evidenced by my "Row A Seats 1&2" tickets. You won't have that problem, at least.

 

It will depend when the online website operators send the command / hit the button to unlock the next sales phase. Based on working with servers and IT staff for over 10 years, this could be at any point within about 24 hours either way depending on their overtime rate, or lack of.

[SaintRichmond]

What I don't get is this

 

Every ST holder can get TWO tickets. Fine, nothing wrong in that, BUT, they did not have to attend a JPT match to qualify

 

JPT attendees are entitled to ONE ticket. OK nothing wrong in that either, BUT ST holders who ALSO attended the JPT fixtures now have to wait until the THIRD Sale period to get their "extra" ticket

 

Don't understand that bit

[The9]

What I don't get is this

 

Every ST holder can get TWO tickets. Fine, nothing wrong in that, BUT, they did not have to attend a JPT match to qualify

 

JPT attendees are entitled to ONE ticket. OK nothing wrong in that either, BUT ST holders who ALSO attended the JPT fixtures now have to wait until the THIRD Sale period to get their "extra" ticket

 

Don't understand that bit

 

It means ST holders don't qualify for another ticket as MK JPT-linked purchasers as well, because they've already got priority and the right to buy more than they need for themselves before that phase.

 

The 3rd phase is Db-only purchasers (one each - though I can't tell if that's 1+1 for MK), but that's anyone who's ever bought a ticket before.

 

Effectively all of the ST privilege comes from being in the first phase and after that there's no ST priority, which I think is fair enough.

[SaintRichmond]

It means ST holders don't qualify for another ticket as MK JPT-linked purchasers as well, because they've already got priority and the right to buy more than they need for themselves before that phase.

 

The 3rd phase is Db-only purchasers (one each - though I can't tell if that's 1+1 for MK), but that's anyone who's ever bought a ticket before.

 

Effectively all of the ST privilege comes from being in the first phase and after that there's no ST priority, which I think is fair enough.

 

I hear what you say, but my point is that ST holders get their tickets IRRESPECTIVE of whether they attended the JPT Semi or not

 

I would have thought that if they attended the JPT Semi, that should also have counted towards a "privalege" as well

 

Just a thought

[solentstars]

Who dreamt up that stupid idea??, the OS doesnt say anything about being able to purchase them at the box office either. I guess they must enjoy answering thousands of phone calls at the same time.

 

Online sales make it easier for everyone concerned imo.

 

Rant over, for now.

the whole system has been a farce from start to finish like a banana republic

[Matthew Le God]

What I don't get is this

 

Every ST holder can get TWO tickets. Fine, nothing wrong in that, BUT, they did not have to attend a JPT match to qualify

 

JPT attendees are entitled to ONE ticket. OK nothing wrong in that either, BUT ST holders who ALSO attended the JPT fixtures now have to wait until the THIRD Sale period to get their "extra" ticket

 

Don't understand that bit

 

Well if season ticket holders could get 3 tickets in the 1st period that could potentially mean roughly 40,000 of the 44,000 tickets could be gone.

 

13,500 ST holders X 3

[The9]

I hear what you say, but my point is that ST holders get their tickets IRRESPECTIVE of whether they attended the JPT Semi or not

 

I would have thought that if they attended the JPT Semi, that should also have counted towards a "privilege" as well

 

Just a thought

 

I know what your point is, but the club has taken the decision that your privilege as ST holder is to be able to get an additional ticket a week before anyone who only went to the MK Dons JPT games without needing to attend that game.

[JRM]

It is all a bit of a farce. I know of season ticket holders who are waiting for the general sale to get large groups of seats together with family / mates.

 

On the basis that 7k tickets were sold yesterday, I would imagine that all "linked" sales relating to the MK game will be completed today, or latest tomorrow.

 

We will then have a period of 7 days of inactivity while people wait for the next window to open.

 

And at the end of all this, we still face being at Wembley stadium with 20,000 empty seats which will dent it as an occassion in my opinion.

 

Just a real shame we couldn't get 55k, with them on general sale early enough and i think we would have a good chance of selling them. Carlisle could then have their 25k, a couple more thousand in the club wembley / executive area that is sold through their membership and the ground would then at least have the appearance of a final and the atomosphere to go with it.

[The9]

Well if season ticket holders could get 3 tickets in the 1st period that could potentially mean roughly 40,000 of the 44,000 tickets could be gone.

 

13,500 ST holders X 3

 

There is also this.

 

I love that that people somehow manage to simulaneously criticise the club for ticketing being too complicated/simplistic/badly run all at the same time, when actually it's very well organised and as far as I can tell they've adopted this model BECAUSE they've taken the vast majority of scenarios into consideration - as well as the need to shift tickets for League games at the same time.

[The9]

It is all a bit of a farce. I know of season ticket holders who are waiting for the general sale to get large groups of seats together with family / mates.

 

If there were enough ST holders in that group they could have sorted them already (postal OR online) - the fact there isn't means they've chosen to risk their attendance altogether in order to be with a group of mates who don't normally go to matches.

 

That's their choice, but it wouldn't be something I'd be concerned about when making ticketing policy for 44,000 otherwise rational consumers with varying levels of privilege or entitlement.

 

Our group has sorted a group of around 25 people, not all ST holders and including some with disabled/enabler tickets - to sit together despite being in different blocks, via post, with little hassle, more than a week ago.

 

I assume they assigned the ST ones immediately near the disabled area, and used the STs spare allocation to reserve the non-ST holder spaces until they could be released to the appropriate people at later sales phases.

 

Hardly simplistic or poorly managed, exceptional customer service in fact.

[SaintRichmond]

I know what your point is, but the club has taken the decision that your privilege as ST holder is to be able to get an additional ticket a week before anyone who only went to the MK Dons JPT games without needing to attend that game.

 

 

OK, I too am all for a "fair" system, but there are loopholes

 

For example, if I recall correctly there were circa 29000 to see the Semi

 

Lets say 11000 were ST holders

 

Now, of the rest there were people who were attending St Mary's for the FIRST time, or for the first time in years because it was a big match. For just that one match, they are eligible for a Wembley ticket. In that context, is that fair ??:cool:

 

No system is perfect

[JRM]

If there were enough ST holders in that group they could have sorted them already (postal OR online) - the fact there isn't means they've chosen to risk their attendance altogether in order to be with a group of mates who don't normally go to matches.

 

That's their choice, but it wouldn't be something I'd be concerned about when making ticketing policy for 44,000 otherwise rational consumers with varying levels of privilege or entitlement.

 

Our group has sorted a group of around 25 people, not all ST holders and including some with disabled/enabler tickets - to sit together despite being in different blocks, via post, with little hassle, more than a week ago.

 

I assume they assigned the ST ones immediately near the disabled area, and used the STs spare allocation to reserve the non-ST holder spaces until they could be released to the appropriate people at later sales phases.

 

Hardly simplistic or poorly managed, exceptional customer service in fact.

 

 

my point was there should be no need for all this restricted sale, we should have been given a bigger allocation rather than just leave 20k empty seats making it feel like a schoolboy international, season ticket holders could then have been allowed to buy more, and an earlier general sale would have allowed groups to buy tickets, invite mates who dont go that often, result being a bigger attendance at wembley and possibly recruit more fans who will attend more games at St Marys as a knock on effect.

[SaintRichmond]

my point was there should be no need for all this restricted sale, we should have been given a bigger allocation rather than just leave 20k empty seats making it feel like a schoolboy international, season ticket holders could then have been allowed to buy more, and an earlier general sale would have allowed groups to buy tickets, invite mates who dont go that often, result being a bigger attendance at wembley and possibly recruit more fans who will attend more games at St Marys as a knock on effect.

 

I agree. However, I think that this year is an exception. Saints WILL take massive support, but I doubt if the Powers that be would have even contemplated for anything over 40000 for both Teams

 

They would not have even discussed a "contingency" plan

 

Yet more poor Forward Thinking from the Prats that govern Football IMHO

 

I reckon that SAints would have got close to 50000 attending the game, if it were allowed

 

I would not be at all surprised to see Saints Fans in Carlisle's areas:D

[The9]

OK, I too am all for a "fair" system, but there are loopholes

 

For example, if I recall correctly there were circa 29000 to see the Semi

 

Lets say 11000 were ST holders

 

Now, of the rest there were people who were attending St Mary's for the FIRST time, or for the first time in years because it was a big match. For just that one match, they are eligible for a Wembley ticket. In that context, is that fair ??:cool:

 

No system is perfect

 

It's completely fair because part of the reason we shifted that many tickets was because there was a Wembley ticket if you went (and we won), which was announced before the home leg tickets were sold. It was very clear that people could guarantee themselves a Wembley ticket by buying one for MK.

 

And I hardly think those 18,000 hadn't been "for years", maybe a few hadn't, but we had big crowds for a number of CCC matches, the playoffs only 3 years ago and at Christmas. Plus we have had 20,000+ often this season and that's at least 7,000 non-ST holders per match. We have a load of floating fans, and those who want to go to Wembley have already had ample opportunity to queue-jump fairly.

Edited 2 March, 2010 by The9

[The9]

my point was there should be no need for all this restricted sale, we should have been given a bigger allocation rather than just leave 20k empty seats making it feel like a schoolboy international, season ticket holders could then have been allowed to buy more, and an earlier general sale would have allowed groups to buy tickets, invite mates who dont go that often, result being a bigger attendance at wembley and possibly recruit more fans who will attend more games at St Marys as a knock on effect.

 

Given the allocation we've got, we've sold tickets fairly in a sensible order to people who deserve them. Saints aren't to blame for the allocation. We'll see if there's a need for more and if there's a possibility of a larger allocation when they get to General. From what I've seen so far there will be plenty of scope to sell more without affecting segregation, it's just whether the FA want to release those tickets.

 

For the record our allocation is 19,000 more than either Chelsea or Everton got for last season's FA Cup Final. http://www.guardian.co.uk/football/2009/may/01/andy-burnham-fa-cup-football

Edited 2 March, 2010 by The9

[The9]

See above